Friendly, responsive
Friendly, responsive and found a vendor very quickly.
By Deanna L.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
47 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 Nationwide Roadside Assistance for vehicles and horse trailers.
USRider Equestrian Motor Plan (usrider.org) has 47 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
47 approved reviews, newest moderated first
Friendly, responsive and found a vendor very quickly.
By Deanna L.
Quick response from US Rider and prompt access to a tow truck. Person doing the tow was TERRIFIC!!!
By Susan
On Thanksgiving evening I got a flat tire on my truck pulling a horsetrailer. I was on a highway in the middle of nowhere. With USrider I got immediately someone on the phone who organized a roadside service within 30 min.
By Silke O.
the operator was fast at finding us help and kept in touch as promised. The repair man was prompt and professional and got us on the way quickly.
By Leslie S.
The person on the other end of the line was so sympathetic and kind that it almost made me cry. I was given options that would be convenient to me and my animals.
By Sally
We were stuck in a very out of the way place and needed help from a mechanic. The customer support guy transferred my call directly to the mechanic, who walked me through what needed to be done and then stayed on the phone to make sure we were able to get underway. Very grateful, especially with three horses in the trailer we were towing!
By Customer
Fast, efficient service.
By Dee Davis J.
Phone associate quickly found a tow driver and let me know he was coming. Tow driver was friendly and efficient.
By Consumer