US Legal FormsReviews of uslegalforms.com

17 Station Street, Brookline, Massachusetts

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The Fair Hearing score

4.3/ 5

Great

136 reviews

US Legal Forms4.3Great

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About US Legal Forms

US Legal Forms is the destination site for consumers, small businesses, attorneys, corporations, and anyone interested in the law, or in need of legal information, products or services.

US Legal Forms (uslegalforms.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: uslegalforms.com
Website: uslegalforms.com
Category: Legal Service Providers
Location: Brookline, Massachusetts
Listed on The Fair Hearing: 2026

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Mar 7, 2024

Buyer Beware!!

Buyer Beware!!! Complete bait and switch. It said $8 per monthly subscription and then it charged me an annual subscription of $96 for 12 months. Looked for a way to cancel it within minutes and then went down a rabbit hole of questions and when I cancelled it it said that my membership would run through 2025 for the full amount. After doing some research online and finding a customer service number someone actually answered the phone and said they couldn’t refund the money because I had (accidentally) downloaded a document so they would have to charge me at least the $39 monthly fee (they said they would refund the balance, let’s see). Reporting them to BBB and my credit card company. Absolutely unethical company that is into tricking unsuspecting consumers and confusing them to hit on payment options that are intentionally deceptive and misleading.

By Therese Sue V.

Response from US Legal Forms· Mar 8, 2024

Hello Therese! Once again, apologies if you found our pricing page confusing. This was NOT our intention, we assure you. The switcher between monthly and annual is intentionally highlighted in orange (the most eye-catching color, we've tested multiple options, actually). Also, this switcher is located on the top of pricing options. Sorry, we really do not know how to make it more obvious without sacrificing the design of the whole page. At this point, we can confirm that there has been phone communication between yourself and our Billing Support, and that agreement has been reached regarding the partial refund as the difference between annual and monthly charges (it has already been issued). Regarding activity within the account: unfortunately, on our end, there are no means to check whether you've downloaded the form accidentally or intentionally. The system treats this as active use, hence the charge. The same person who you talked to on the phone and who arranged a refund for you would be also replying to you on BBB, we already see the complaint registered in the admin panel.