Great customer service
Great customer service, They made exsactly what I wanted.
By Neal
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
115 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At US Jewelry Factory®, we take pride in offering the most extensive collection of stunning diamond engagement rings. Each piece is designed and handcrafted in the heart of New York City, a hub of elegance and craftsmanship. Our commitment to fine quality and affordability sets us apart in the world of jewelry.We also craft exquisite wedding bands, dazzling diamond earrings, timeless pendants, and stunning bracelets. Each piece is a testament to our dedication to beauty and quality.Whether you're seeking the perfect engagement ring to declare your love or looking for a special gift to celebrate life's moments, US Jewelry Factory® welcomes you to explore our world of brilliance. We're here to make your jewelry dreams come true.
US Jewelry Factory (usjewelryfactory.com) has 115 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
115 approved reviews, newest moderated first
Great customer service, They made exsactly what I wanted.
By Neal
Awesome seller. Great communication. I am thrilled with the custom made ring they sent me
By Leona
They we great to deal with... great communication...great quality !!!
By Martina
Great communication, very willing to work in my time frame, beautiful product.
By Kristin
Customer service was the best ever. Such good service loved dealing with this company!
By Sam B.
The most beautifully affordable diamonds and gemstones. I can't wait to purchase my next pieces.
By Lori
2 diamonds fell out of ring in one week
By Raymond E.
Response from US Jewelry Factory· Jan 29, 2018
We are so sorry to hear that—we really want all of our customers to be happy with their purchase. Because these things do occur from time to time, we offer a complimentary six month warranty on all items. Your item still has that warranty available and we would be happy to fix it for you free of charge. It sounds like here was some miscommunication. We have attempted to contact you several times but unsuccessful. Please feel free to contact us directly if you would like to discuss the details of our free repair + free shipping offer. We are always happy to listen and make things right if we can. Wishing you all the best in the meanwhile.
Great people to work with
By Rand