Excellent service
Excellent service
By Tanishka A.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
121 reviews
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US Immigration Document is a private online service that helps travelers prepare and submit their ESTA (Electronic System for Travel Authorization) applications quickly, accurately, and with real human support at every step.Your information is handled securely and used only to process your application, and our support team is here before, during, and after you apply. If anything isn't right, reach out to us first — we'd much rather make it right than leave you stuck.
US Immigration Document (usimmigrationdocument.org) has 121 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
121 approved reviews, newest moderated first
Excellent service
By Tanishka A.
Quick, reliable service that actually cares about accuracy.
By Ronald A.
Fast Service, Easy to Understand Overall Good Experience!!
By MOHIT
Good service
By Prashant C.
Planning a holiday in Miami and this part was actually the easiest. Everything was explained in a way that made sense, no complicated wording. The review before submission gave me more confidence.
By Lucas
Fraud website
By Erin W.
I am honestly shocked how I fell for this website. I was very tired when doing as this is something I have done in the past myself many times on the official government website. When I came to the price checkout, I told my husband this is weird it is usually $40, why is the price higher and he was like no sounds right, I was hesitant but tired and processed the payment and then I saw the email and it clicked this is not the official website. They are the first on googles landing page which is honestly not okay and misleading and their landing page shows very similar structure to the official website. Only once you go to the main page you can see it says in the fine print we are an intermediate. Now, the reason why this is a partial scam, is I did get the esta but they charge $170 for no reason as on the esta website it is even a faster process. It is also scary as they hold such sensitive information. I asked for a refund and they have replied so that is good, but I still find it really scummy the way they got to the top of the google page and take advantage of people. Google and the official esta website should not allow this as it is highly misleading, causing a lot of people stress. I always go through official websites and somehow fell for this even though did this application a few times in the past.
By Sample S.
Scam website
By Bigunit