Best customer service
Great customer service. I would recommend contacting Rodrigo as he responded very quickly and answered all the questions I had. Would also recommend this app to anyone.
By Mint
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UserWay is the World's Leading Automated Website Accessibility Solution for ADA & WCAG Compliance, providing:- The strongest legal mitigation for ADA accessibility & compliance- Requires only a single line of JavaScript- Trusted by over 700,000 websites- Relied on by 60 million users with disabilities
UserWay Inc. (userway.org) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
Great customer service. I would recommend contacting Rodrigo as he responded very quickly and answered all the questions I had. Would also recommend this app to anyone.
By Mint
I absolutely love this company! They have the best customer service .. and the best product! I have run into a couple of issues, and EVERY TIME it is handled within minutes! If you are trying to decide .. I highly recommend Userway!
By Strait Web S.
Great product with wonderful customer service! Always willing to assist. I like how easy it is to install and maintain many sites from one website.
By Tarantino
My code stopped working, for some reason it was no longer correct. I think because I had imported a new theme to my website. Mark knew exactly what to do and helped me fix it right away. Now everything is back working great! I am so happy and pleased with the service and awesome customer service.
By DeeBZ S.
Mark was fantastic. He was very patient and knowledgeable . Awesome service
By Bella R.
Excellent plugin. working very nice and smoothly.
By Reshma T.
Awesome tool to help Person with Disabilities , userway should add Hear feature in free plugin as well , as they helping those to whom who dont have options.
By Car W.
Response from UserWay Inc.· Apr 6, 2022
Thank you for taking the time to leave us your feedback. Our team would like to understand more about this "Hear feature" you mention. Do you mean the widget screen reader that is only available with the Pro Widget and not the free widget? Thanks in advance
They helped me right away. Mark was excellent in providing me with more information. It is my first time having a website and everyone should know about ADA regulations! I will definitely recommend Userway.
By Romina