Direct Express® cardReviews of usdirectexpress.com

Directexpress froze my account on a new card that was never used without any reason. The woman that answered the phone had the nastiest attitude of anyone in customer service I have ever had to deal with. She told me she would transfer me to another department but instead started me over on the great adventure that is their automated phone service. You can not talk to a real person when you need to. I will deal with a bank from now on. I wish I would have recorded the call. The women was the most disrespectful, condescending and flat out lazy person I have ever called. Do yourself a favor and just use a bank. This company does nothing. The one time you need them they will let the phone ring for hrs and then answer in a rage when you don't give up after waiting forever. I felt like they she was mocking my disability and this person should be fired. Our government needs to cut ties with this company. It is a disgrace

This company is an absolute failure do yourself a favour get a real bank because whatever this is is worthless and a waste of time

Tried to find out the status of a dispute over fraudulent charges. After three hours of being thrown into the queue over and over, calling back seven times and speaking with five different people, I have given up. I agree with the review that Loretta gave, there is something not right with Direct Express itself. I would not recommend this company to anyone. You should not have to tear your hair out trying to understand what has happened to your money that you have placed in their hands. Horrible phone system and inept customer service reps.

Direct express customer service sucks I have called since Jan 2 every time to get transferred to a dept i am calling better business Bureau direct express took money from me

Is there a such thing as a 0 star. There is absolutely no help from no one . For 2 whole weeks I’ve been trying to help my son get his money back, Their fraud Department is just that they are fraud themselves I really believe that they are the one’s that’s stealing everybody’s money,because all they do is hang up in your face the 10 times I’ve called them after waiting an hour to 2 hour’s on hold. They will even hang up on you in the middle of a sentence. Social security says they have done their job they issued the money it’s nothing that they can do. Then u have Coamerica which is the name on the upper right side of the card .they said it’s nothing that they can do either because their job is just to make the card. I got lucky and called Social security and spoke with a young lady that called direct express herself she remembered me she said didn’t I help u before ? I told her yes , she called too and they hung up on her too.but they did tell her that they issued my son a new card in which he has not received. She advised me that I needed to call the Congressman for the town that I live in. Well I did . The town I live in is Arlington Tx Ron Wright. So I’m praying that they can help my son. I will keep y’all updated.

Worst Customer Service Ever. So If I Ever Get Robbed Her Name Is Destiny At Direct Express. ABSOLUTELY UNBELIEVABLE !!!! THEY ASK ALL KINDS OF SENSITIVE QUESTIONS AND THEN TRANSFER YOU TO ANOTHER REP 20 MINS AFTER THE FIRST 20 TO SPEAK TO DESTINY THEN EBONY. AND GOT TIRED OF WAITING FOR A SUPERVISOR 44 MINS IN FOR A SIMPLE 17.33 DISPUTE. REALLY CRAP SERVICE. IT USED TO BE BETTER. SOMEONE IS NOT RUNNING IT THE RIGHT WAY. HOPE THEY GET IT TOGETHER. WILL TRY BACK WHEN I HAVE AN HOUR TO WASTE. ACCOMPLISHED NOTHING, JUST SAD CUSTOMER SERVICE, DEFINITELY BEYOND SAD CUSTOMER SERVICE.

In the past year my card has been locked not once but 4 times 3 of those times cause im terrible with online passwords and during this pandemic its been hell ive became homeless cause of it cause i couldnt pay bills like i normally would have thankfully i have a place now and different company but they make you jump through all kinds of hoops they make you send in ID CARD social security card and birth certificate they make you include your address your mothers maiden name and its whole lot of red tape i do suggest going through another company i now go through serve i also get paid early and oh i did have simuliar issue with serve with locking card do to fact i am terrible at remembering passwords on the online site well it 5 minutes too unlock and direct express claims its cause of government that requires them to do what they do then why dont other companies do it reason im writing this is cause i recieved my stimulus on the direct express i accidently added a pound symbol after my card number like other companies ask you too and my card got locked again well thats the last straw

I just spent 1 hour and 1 minute on hold with Direct Express for a technical issue getting my password changed on their desktop website. I did not get my password corrected. I'm so irritated. I just changed to a direct deposit to my bank. This company has zero customer service. Plus, instead of the last four of your social and other information to identify you, they want your entire social security number given to them if you do ever get to talk to someone. If you have any problems at all, good luck getting in touch with someone.