Direct Express® cardReviews of usdirectexpress.com

Around October they had a data breach with SSA accounts. Several reports online of their accounts being drained by a google alchemy charge. They won't admit it, and I can not dispute it because I bought something on google 4 years ago. By the way, I spent over 4 hours on hold with these disputes. Go back and ask for my old discontinued card number so I can take it to google who say they noticed my card was used on another account but need me to verify it before they get me my money back. When trying to get my old card number they locked my card for fraud after a 40min wait. Honestly just go to a local bank you trust and set up a direct deposit account and go to the social security government website and have it sent there.

I attempted to withdraw money from my Direct Express card using the ATM. The machine was not working so after several times hitting cancel transaction it finally issued me a transaction record showing $0 funds disbursed. I later checked my DE card and they had deducted the money requested, plus the ATM fee, plus the DE fee. I called DE and was on hold for over 3 HOURS and transferred to 3 different departments. Eventually reached the fraud department and told the rep I need my money back as soon as possible since I am disabled and this SSDI is my only income. She stated I could email a request for a probational credit to get my funds refunded to me sooner and I should call after 2-3 hours to verify they received my email. I called the next morning and was told this was not proper procedure. Email will not work. Must fax or mail and wait weeks to get my money refunded. I spoke to a so called manager that did absolutely nothing. At this point I no idea when I will receive my refund. This place is TERRIBLE.

Where to begin?!? I'm on SSDI, no longer have a bank account or other Credit Cards at all, so I'm totally reliant on DE. There has been nothing BUT problems since I've had this card for the last 3-4yrs. We're led to believe that this is actually a CC but in reality, everywhere considers it a Pre-Paid Debit Card so I have A LOT of issues using this for monthly payments for Sling TV, YouTube TV, Fubo TV, etc (I haven't had cable for 10yrs). So with YouTube TV, I set up my PayPal to link with Google Pay (didn't want to but you can't use a Pre-Paid Debit Card as a payment option). All was somewhat good until yesterday when after 3 months (this would've been my 4th month), Direct Express decided to stop payment without any kind of notice so my subscription to YTT got cancelled! I called DE, actually talked to a nice CS for a change there, but she had no idea why it wouldn't go thru so I asked to speak with a Supervisor. Explained to the Supervisor my situation and she finally gave me a "kinda makes sense" explanation that DE shouldn't be used for Monthly Payments cuz it's a Debit Card not a CC and after several direct payments to a company like Sling TV or YouTube TV, etc the card "needs to reload itself". She told me I had to wait 24 hours before setting up my payment again with YTT. WTH?!?!?!?! I told her that I was "White Listed" over a year ago (up at Level 2, their 2nd floor), meaning that ANY store or online purchase is supposed to automatically thru now as several attempts of making online purchases at Etsy, Ebay, a Dutch Store in Michigan, Vudu in the past wouldn't go thru so I had to go buy a Vanilla Visa GCs to make these purchases (paying their ridiculous $5.95 fee). I depend on this card like I did when I had an actual bank account BUT DE makes it incredibly difficult 99.9% of the time. Their Customer Service, with the exception of yesterday, has ALWAYS BEEN A NIGHTMARE!! When you have to google "how to speak to a live person", there is a definite problem with this institution as well as most of their CS Reps not being trained properly so that we can give actual answers instead of "I don't know why it didn't go thru since you've go the money on your card". That type of response is totally unhelpful as well as ridiculous especially when I'm not the only one having the exact or similar problems. I've been researching on/off for another FDIC Card to have my SDDI directly deposited onto but most aren't insured or have bad reps too like the Netspend Card. Lord help me this DE card is driving me insane, literally! All I know is my search is rearing up again to get a different card as I still don't want to get a bank account again.

This whatever we’re calling it, customer support line feels incredibly UnProfessional. There is zero structure directing a call accordingly. These operators seem like they are clueless to help. Three days later- NO RESOLVE, Jazz music and please be patient isn’t working. Hire and Train some people who conduct themselves Professionally. Hanging up on people after 45 minutes Joel is a NoNo!

Absolutely, useless handicap company! They just charge me $14.00 to expedite my card that they said went out on 9/9/21…! Ya right. What they don’t realize is that the mail is much more competent than they are. In this day an age not to receive something in the mail is nil to non. Sure, would be nice if someone took all these complaints serious enough and did something about their useless crack smoking pinhead staff! Maybe require some sort of prerequisite prior to hiring them like maybe worker for McDonalds or Dunkin Donuts.

if you haven't called the FTC to lodge a formal complaint about how the crooks at this company have stolen your money and hurt you i say what do you got to lose.they don't care that they hurt you so join others that have been hurt and let's all show them that just because they have alot of money doesn't give them the right to hurt the little person and when they do they should pay like everyone else.thats y we live in America

I wouldn’t even give them 1 star. The federal government is using them and it is disgusting. Your tax dollars are at work here with a scandalous company. Why does the GOV always drop the ball with disingenuous contractors? And the poor call center operators are clueless who they’re covering for. In order to get a card you have to have a pen, they have access to your Social Security number, and they ask for all your information in order to get a new card. But then if you have a technical issue they are not accountable and there’s no one to talk to. The operators are told that there is no one else above them that they are allowed to forward us too. So you’re pretty much screwed if you need help with a pin number or a glitch in the system. Nobody is accountable

Direct Express might as well join the list of SCAMMERS because they are stealing our money and refusing to return fraudulent charges. Husband's card had charges from JOLTWORKOUT.COM which is clearly a front for a fraudulent business. It does not take a fraud investigator to figure out that JOLTOWRKOUT.COM does not provide any service or tangible products to purchase. You can sign up for membership but there are absolutely no details regarding what you will receive for a membership. And they do not respond to phone calls or emails. DIECT EXPRESS apparently can't figure this out and refuses to return our money or they HAVE FIGURED IT OUT AND ARE STEALING OUR MONEY. With all these reviews for fraudulent charges I would not be surprised to discover that they are involved in the fraudulent activity. DIRECT EXPRESS HAS ABSOLUTELY NO CUSTOMER SERVICE. MY HUSBAND HAS BEEN ON HOLD FOR DAYS AND DAYS AND ON A RARE OCCASION HE MAKES CONTACT WITH SOMEONE THEY TAKE YOUR INFORMATION AND TRANSFER YOU TO WAIT ON HOLD FOR MORE HOURS. This has been going on for 2 months. Absolutely no one is able to provide him with any information at all so even when he makes contact, the phone call is a useless waste of time. We have not received any further correspondence and the investigation is supposed to take 45 days and it has now been over 60 days. SOCIAL SECURITY IS ALLOWING THIS COMPANY TO HANDLE MILLIONS IF NOT BILLIONS OF DOLLARS AND THEY ARE INCAPABLE OF COMPLYING WITH THE LAW AND THEREFORE OBSTRUCTING THE INVESTIGATION INTO FRAUDULENT ACTIVITY, WHICH MAKES THEM COMPLICIT IN THIS FRAUD.