Direct Express® cardReviews of usdirectexpress.com

I attempted to make a withdrawal of my funds from an ATM when I got a "Transaction Timed Out" message, however, when I got home, the message on the website was that the withdrawals had been made! I called their number the following day where I spent about 2 hours because I kept getting disconnected three times when I my call was "being transferred"! I finally got some sort of message and was told that they would send me an e-mail asking for information and that after that it would take 45 to 90 DAYS to look into the matter. Horrible bank, horrible support, horrible system. Stay as far away as you can!!!!

senator Elizabeth Warren did a probe on this company 2 years ago and found there is widespread fraud. its time to get a class action lawsuit going folks. i have been with this company since 2012 and i have had nothing but problems with them. i have reported them to BBB and to my state governor and senators. the company gives you one phone number for customer service and all that does is let you check your balance and thats it. you cannot speak to a live person because it does not give you the option to do so. you cannot dispute any fraud of someone taking money. you cant log into your account to even view anything in your account. that means you cant dispute any fraudulent claims. you cant cancel the card either. this has been common for them for over 10 years. they need a class action lawsuit placed on them immediately. its one big scam. avoid at all costs.

UPDATED DEC 13: tried again today to contact. was able to get through a lot quicker...prob. 30 min wait. The customer service person was so pleasant and even stated that she would like the name of the rude on i spoke to yesterday. i truly wish i had written it down. She was extraordinarily rude to me. Im still not a fan due to all the stress this problem has caused me. As today's spoke person stated...ITS MY MONEY AND IT SHOULD BE AVAILABLE TO ME WHEN I NEED IT. WITHOUT HASSLE. The biggest issue with Direct Express is that they dont have a system in place where a customer can get help if they have an issue. This is a serious flaw. They decide the month of Christmas to change the whole program and force you to use a phone app or you cant sign in on a computer to view your information. i was on hold for, i swear, 2 hrs and 45 mins and the gal that finally picked up was snotty. she literally asked me information that she had no right to . and then wanted my ID. over the phone. ok....weird. i ordered a ton of stuff for kids on amazon. never had an issue, amazon will take the money off your card before you can take your next breath.but NOOOO not now , not at Christmas. amazon was fine. gave me an order number and shipping date. but the money was still pending payment on my card. now today is December 12. i ordered on December 12. Direct express has my pending order as ordered on December 13. its not even close to midnight. you cant EVER get a hold of them EVER. they have one phone number and no one answer. i would suggest if you can GO WITH A DIFFERENT COMPANY. THIS ONE IS ONE OF THE VERY WORST. BASICALLY, WHAT I ORDERED WILL NOT NOW GET SHIPPED OR WILL BE OUT OF STOCK. THANK YOU DIRECT EXPRESS FOR RUINING CHRISTMAS FOR 4 LITTLE KIDS. YOUR THE BEST

The worst damn bank you can ever possibly have I would recommend never getting this bank or card. They treat people horribly bc they know people don't have a choice being on disability. You can never get a hold of any customer service person ever you'll be on hold waiting for hours !!!!! And they will let you use your car in some things and not on other things or maybe just a couple dollars at time , absolutly the most Terrible company ever ! Highly recommend not to use this if you have a choice and if you do and some one steals your money , say good bye bc they will make you file a claim which will take weeks bc they never answer the phone and then it will take months and there just going to find a reason to not give you your money back anyway so if your readind this and trying decide if you shod get it or not let the rating do all the talking , their not a 1 star company for nothing ! They will disappoint you ever second they get ! . Right now I have to wheel mysekf in my wheelchair all the way to the store just to take money off my card to just to put it into a other card that will actually let me spend my money that I have earned , this place is a joke ! be warned !!!!DO NOT GET THIS CARD !!!!!!

This is the absolute worst debit card you could ever get I don't know how many phone calls I've made or how many emails I've sent I have four different debit cards all of them have been compromised and I have no money whatsoever they don't answer the phone people hang up on you you don't get the dispute information in a timely manner and right now I'm staying in a Motel 6 with no money to pay for an extended stay and have to check out at 11:00 a.m. tomorrow. I wanted a paper check sent to me in December I have been to Social Security twice in downtown Tucson and I plan to go back Monday morning but I will be homeless again as of 11:00 a.m. tomorrow because they nickel and dime you while they make an absolute fortune.

Can I not give it less than one star? I've called six times to find out why I haven't gotten my replacement card yet, and everytime I call, all I end up getting is "We're experiencing higher than normal call volumes. You can check your balance using our website, or you can call back at a later time." And then they hang up. I have bills to pay!! How am I supposed to do anything if no one is willing to answer the phone! And apparently I can't use inappropriate language here, otherwise one might have understood the extent of my anger, but apparently that's not allowed on this site.

Changed cards for no apparent reason.no problems at all with my old card someone decided to update new cards which of course never received my new card but funds apparently are going on new card I never received.will be contacting payee to have future payment deposit in to checking account.they don't care that I have no money get medication or Rather money to keep electric on to use my breathing machines or nothing.i contacted payee about them and then left message for attorney to see what my options are since I'm now unable to use my machines or purchase my medicine. They shouldn't have never deactivated my old card until I had received the new one in my hand and made sure it was activated before they deactivated my old card

I have been with Direct on n off over 15 years. I never felt as compelled to write a review till I read the reviews posted here. Yes it's true Direct has stricter policies than most. But be grateful cuz seniors are hit so much by scammers n thieves especially online. I speak from experience cuz I got hit and now I'm grateful for their rules. Only twice has something hit that was not me and they handled it all putting my $ back within hours. Never have I been told I could not use my card anywhere. It's is fewer services like reloading but for the security. I can live with fewer fees and nice service reps I've encountered. They've got my business and anyone I can refer. Thx Direct!