Direct Express® cardReviews of usdirectexpress.com

You are a sorry 😞 business. I can’t get any phone help. And, after all these years, I need to get rid of this company,👎😞

Did not get the option for expedited delivery Been told to wait 5 to ten days forrepacement of damaged card

Ok follow along this Journey: Ok recently stopped mail and supposed to pick up at Post Office, Direct Express sent Card to me due to $175 of fraud now I'm not able to do anything online with my card must make pin purchases only, and a stranger had no card and was able to make transactions. So now I need another Card issued paid for expedited UPS never attempted to deliver package due to address problem got that corrected and a second card was now stopped waited 3 days this time no tracking number no info I believe my number was blocked I verified address package never arrived went back to Direct Express no Shipping Label was in the package basically UPS says no postage paid send it back, the Cowards that work at Direct Express should be investigated for what there doing to customers now 2 weeks no pay no Money at all, 2 Months ago I have multiple direct deposits and I canceled one of two at Direct Express when I got paid went to get groceries and Card doesn't work I investigate it and Direct Express reasoning was Unusual Activity on the Card I never used it or did anyone else it's because when the see you changing Banking information the like to play little games with people causing hardships intentionally which is totally unethical and a poor way to operate especially on a Government Contract...

expedia itin: 7322 5169 3062 21 claim #: i-8847686761 their email system is configured to not send a reply wrong address, the reps deliverately tell you bad info and you think they got it cos no error message reply.

never picking up bro

I'm only giving 1 star to be able to write the review,this place is ATROCIOUS RUDE AND DO NOT CARE ABOUT THEIR PATRONS I've been going back and forth with them for a WHOLE MONTH trying to verify my identification,I AM FACING EVICTION TOMORROW BECAUSE IF THEM I have spent over 16hours trying to contact them JUST TODAY THIS IS INHUMANE,THEY DONT CARE SAVE YOURSELF I submitted all required documents and still haven't gotten a confirmation email yet AFTER 10 HOURS OF THIS DEPRESSING HOLDING MUSIC I BELIEVE THEY'RE GOAL IS TO DRIVE YOU INSANE WHILE WAITING TO SPEAK TO THESE UNKNOWLEDGEABLE CUSTOMER SERVICE REPS,IM GONNA EMAIL THE NEWS THE GOVERNOR EVERYONE UNTIL SOMETHING IS DONE ABOUT THIS PLACE,DO THEY WORK FROM HOME? BECAUSE EVERYTIME I CALL UTS A 3 HOUR WAIT WITH NO SOLUTION I am LIVID AND THEY WILL PAY FOR THIS TREATMENT

Hello on September 5th 2025 I called at 1207 p.m to set up a SSI card for my son. I was on hold for over an hours I talked with two people. I talked with a woman that changed her name from Melanie to Marie in a matter of moments. Which isnt suspicious at all? Yeah right! Then I called on September 10th and I found out they they didn't even update my information or send a card out like they said they did last time. I was stuck on the phone even longer at an hour and a half and I didn't finish my business at all. So far it's not good. So because of them my check will be probably delayed to come on time! Also I wouldn't be surprised if I was scammed by these people! Use caution!!

EAST FOLKS HAD ME ON HOLD FOR 2 HOURS TO DISPUTE OR PURCHASE TWO WHOLE HOURS I HAVE THINGS TO DO I DON'T HAVE ALL DAY TO SIT HERE ON NO PHONE