U.S. CellularReviews of uscellular.com

I live somewhat rurally so internet options are limited. I went with the outdoor receiver plan. First of all the plan sucked for the price. Only one person could be on the internet at a time or the internet would slow down so much it was unusable. And i was not notified anywhere that you have to buy the router. I am trying to cancel because I swapped to starlink and i have to pay $400 in order to cancel. Every other internet service you just have to return the routers. Customer service sucks, and i feel lied to and scammed. Will never use US Cellular ever again

Terrible customer service! I have been a US Cellular loyal customer for years. I switched because of better less expensive service. US Cell is making me pay for a whole month service when they turned mine off the day I switched (8th day of the month). Rip off. Paying for service I did not have. Never a refund for dropped calls or no service which was very often! Never going back and don’t recommend to anyone else!

The cell service is an absolute joke. Customer service was chomping on chips when I called. Leaving for a smaller cell company, this big cell company is trash.

I recently attempted to upgrade my device through US Cellular's online portal. During the upgrade process, I was presented with promotional offers advertising a $0 cost for the Samsung Galaxy S25+ when trading in a device with a value of $50–$100 or more (was not presented immediately, had to find this notation). My current device, an older phone (~5+ years), was marked as upgrade-eligible and shown alongside these offers, with no indication that it would not qualify. Only after completing the purchase — through a separate trade-in portal and or customer service call — that my device trade-in was valued at just $5, making it ineligible for the promotion. This information was not disclosed prior to checkout, despite being available in their system. I believe this constitutes a deceptive and potentially intentional practice that misleads consumers into agreeing to a 36-month financing plan under the false impression that they are receiving a promotional discount. The misleading nature of this process removes the ability to make an informed purchasing decision. Additionally, the shipment was initiated within 12 hours, overnight, leaving virtually no window to cancel the order after discovering the truth the following morning. This practice not only misrepresents promotional eligibility but may also violate fair marketing and consumer protection standards. I hope the FCC/BBB will help ensure transparency and accountability in how upgrade offers and trade-in values are presented to customers.

No one listens or tries to resolve issues. If you ask for a supervisor, they argue and don't want to transfer you. When you insist, they hang up on you. I spent over 2 hours trying to get a supervisor on the phone without being hung up on. Then the supervisor, instead of helping me fix the issue, put me on mute. I had to conference call customer support and after asking for a supervisor, she got on the phone and knew it was me. THIS is why I'm transferring to Verizon. Not to mention they have unlimited data and Hotspot for their plans. Also, when they hang up, they shut off your service so you have to restart your phone to join the network again. A rep at a store told me they are known for doing this lately.

I have the worst customer service. It is a scam. Never think of using this cellular provider. They’re just liars and scam artists

Billing and customer service issues. They advertised $39.99 internet after promo credit and auto pay credit and $29.99 phone plan after the autopay credit. My first phone bill did not have the autopay credit, and I got a past due notice, which confused me because I set autopay up on their website, so I called customer service. It seems there was/is an issue for credit card payments if the customer sets them up on their website, and I was told a US Cellular rep needs to set credit card payments up. This is because their system is not accepting the credit card number you enter and enters some random number. After getting help from the rep to get my credit card info right, and the payment went through successfully, I asked about the autopay credit I expected. I was informed that they do not give the autopay credit if they charge a credit card. To get autopay credit, it has to be on a debit card or bank account credit. No one ever told me this, and I have gotten autopay credits from other carriers by using my credit card for the autopay payment. The rep said they would give me a courtesy credit for the autopay, which as of today I still have not received. Also, it seems that any autopay set up during a billing cycle will not take effect until the following billing cycle, which sucks when you think your bill is paid through autopay. My first internet bill had two months of internet being billed and I called customer service arguing that there should be 2 months of the promo credits on the bill. After talking with customer service, they informed me the first bill will not have the promo credit, and I will get this upon cancellation of internet. I was able to get one of the two missing promo credits after escalating this to a supervisor. We will have to see if I get the other promo credit when I terminate service. Their bills are also confusing and not easy to understand. I switched to US Cellular because after talking with the staff in the local store, with taxes and fees, I would be paying about the same as my previous carrier and getting a three year price lock. With taxes, fees and carrier charges, I am now paying approximately $18 more monthly.

Totally would give you 0 I have no signal ever it’s the crappy service I’ve ever had on top of that you guys have charged me $3500.00 two times now without authorization so with that being said you get no rating from me and you’re lucky I don’t report you to the Better Business Bureau