Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
433 reviews
usb-flashdrive.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
USB-FlashDrive is one of the world's leading suppliers of customizable memory sticks. Quality is without question our number one priority, and that's why all our models include Grade A memory chips and are checked at least 5 time before being delivered to your door.Our range includes 100 models, all of which use Grade A memory chips and are RoHS compliant - In fact, all of our USB Flash Drive housings are made from recycled materials.
usb-flashdrive.com (usb-flashdrive.com) has 433 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
433 approved reviews, newest moderated first
This was my first time using usb-flashdrive.com as a vendor and I must say that I am very pleased with the finished project. The cost to produce the USB drive was very competitive and the final invoice mirrored the quote - no hidden fees. The drives were delivered on time, function perfectly and look terrific. I would definitely recommend them and will be using them for future projects.
By Patrick G.
I was very pleasantly surprised by the high level of personal service provided for a relatively small order. My representative was knowledgeable and suggested a way that I could get what I needed rapidly. This is a first class organization.
By Alan C.
Great product and customer service... able and willing to meet our tight deadline!
By Dianna
I ordered 200 USB drives for my company at $4.15/USB. We had to do single color because our logo has a gradient in it; This was a slight disappointment, but understandable. The final product is sharp! We are excited to hand them out to our clients. My contact Laura was very helpful and patient throughout the entire process -- Something I appreciate greatly. I would not be hesitant to work with her and USB-Flashdrive.com in the future had we not been charged a foreign transaction fee for our purchase. I had asked before signing off on the order if our transaction was in US Dollars, and it was confirmed via email to be true. But, if that was the case, we wouldn't have been charged a $26+ foreign transaction fee. After being notified of the unexpected charge, I sought out my contact, Laura, for help. To my disappointment, Laura projected the problem back onto the bank stating that the charge was certainly not from her company and I could refer to the invoice to double check that. In hindsight, I now will phrase my question differently to protect my company and myself from being charged and misled to: "Is it common that your clients are charged a foreign transaction fee by you or a third party for this purchase, even though you charge us in US funds?" I suggest that anyone who is looking to avoid extra fees like this and is ordering from USB-Flashdrive.com to do the same!!
By Emily
Response from usb-flashdrive.com· Apr 21, 2015
Hi Emily, Thank you for your feedback. It's great to hear you're happy with your Flash Drives. We are very surprised and sorry to hear that your bank has charged you an additional fee - please can you tell me if your bank confirmed what the fee was for?. I can confirm, as communicated by Laura, that we charged you in US Dollars and we do not (under any circumstances) charge any additional "hidden" fees. Please feel free to call us once you have spoken with your bank, and hopefully we can figure what has happened. We are a very transparent company with an excellent record of service, and so any suggestion that we have added "hidden fees" is very upsetting for us to hear. We look forward to hearing back from you. Kind regards Shelley Caswell US Sales Account Manager
I found that usb-flashdrive.com was very communicative and prompt with responses to my questions. They were very pleasant to deal with and delivered my order in a timely manner.
By Cheryl
Response from usb-flashdrive.com· Apr 9, 2015
Hi Cheryl Thank you for your kind comments. We are delighted to hear you are happy with your Twister USB Drives and we are looking forward to doing business with you again soon. Kind regards Shelley Caswell
The representative at usb-flashdrive.com was very quick in responding to our initial inquiry. She was also helpful in assisting us with our logo and making our choices to work well with the design of the product. I would strongly recommend usb-flashdrive.com to others. The prices were good too and the delivery time was fast.
By Mary
Response from usb-flashdrive.com· Apr 9, 2015
Hi Mary Many thanks for your kind words. The team and I are delighted to hear you are happy with our customer services and product. Please do let us know if there is anything else we can do to help. Thank you for your business Laura
My custom, rush ordered USB's came in faster than expected and looked better than USB's I would have paid twice as much for. I would recommend USB-FlashDrive to anyone.
By Melissa
I was in a rush to get these down for a trade show ,I sent the info to them they shipped on time as promised and with no hassles. Great customer service !!
By Tony
