Poor customer service
Delivered tables to our dock and left huge pallet of wood that our employee had to get rid of after building management complained and let us know it was there.
By rachel
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
168 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to USA Equipment DirectWe sell commercial restaurant equipment for less. Our quality and customer service speaks for itself. If you are looking for commercial kitchen sinks, faucets, tables, chairs, work tables or replacement parts for your favorite Hobart equipment, we would be happy to serve you. We are located in Atlanta GA, but we can ship your product anywhere in the continental United States and Canada. Please contact us for rates to Canada or outside the Continental USA. Please have a look around. If there are any questions or concerns, please contact us.
USA Equipment Direct (usaequipmentdirect.com) has 168 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
168 approved reviews, newest moderated first
Delivered tables to our dock and left huge pallet of wood that our employee had to get rid of after building management complained and let us know it was there.
By rachel
Product is great. Your customer service is excellent. The delivery driver was friendly. The delivery was fast! Thank you!
By msm
Great company always willing to help and price fairly.
By Don
Purchased Stainless Sink - 1-2 Week - Faucet Broke - Called Company - Pleasant Conversation - Factory Will Replace - Need Faucet Now - Have Ongoing Business - Need Hot Water Now - No Faucet
By johnsidney
I have a wonderful experience with them. Their products were of good quality, no issues about price and the choices were great... Best part is on time delivery without any damage....
By hopeparent8
Great quality, good service, delivery fast and on time.
By Nick , N.
Great sink. I wanted a sturdy sink for our laundry room. This 16" X 20" sink with an 18" dash board was perfect. This is a free standing sink and I option stainless legs. The sink is 304 stainless 16 gauge. Others were 18 gauge at the same cost. You can buy the less expensive composite sink, but they are not sturdy at all. If you want good, sturdy and functional sink I recommend stainless sink.
By Cliff
I am extremely pleased with my experience in purchasing items for our restaurant build out. Customer service exceeded my expectations as well as very quick order fulfillment and shipping! Thank you!!!
By Carina W.