USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Lynne “Redribin” A, Thank you for taking the time to leave a review and for acknowledging the professionalism and expertise of our electrician, Dave Lance. We are delighted to hear that he was able to address all of your concerns and questions effectively. At Revolution Solar, we pride ourselves on having skilled and customer-focused team members like Dave, who are dedicated to providing exceptional service and support throughout the solar installation process. It's gratifying to know that his efforts have positively impacted your experience with us. Should you have any more questions or need assistance in the future, please feel free to reach out. We're here to ensure that your solar journey continues to be smooth and satisfactory. Thank you for choosing Revolution Solar, and for your kind words about Dave's work. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 12, 2023

Dear Tony Duran, Thank you for emphasizing the importance of communication in your experience with Revolution Solar. We are pleased to hear that our team was able to provide you with the level of communication you expected and deserved, especially considering the significant investment involved in solar panel installation. Knowing that there was always someone available to answer your questions and that our work was completed quickly and efficiently is incredibly rewarding for us. We understand that clear and consistent communication is crucial in ensuring a smooth and transparent process for our customers. Your satisfaction with the service and the efficiency of our team is greatly appreciated. Please remember that we are here for any further questions or support you might need in the future. Thank you for choosing Revolution Solar and for taking the time to share your positive experience. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Amy, Thank you for taking the time to leave a review and bringing these issues to our attention. We sincerely apologize for the communication challenges you've faced and any confusion or inconvenience caused by the discrepancies in the panel installation and the subsequent paperwork. We understand how essential clear communication is, especially in a project as significant as installing solar panels. It's concerning to hear that you have had difficulty getting the necessary information and responses from our team. We are committed to ensuring that our clients have all the necessary information and support throughout the process. Regarding the variation in the number and type of panels from the original contract, we will investigate this matter immediately to understand what led to these changes and ensure that the installed system meets your electricity needs. We are also sorry to hear about the delay in receiving the promised check. We will expedite this and ensure it is delivered to you as soon as possible. Your feedback on the need for better explanations of the paperwork is well-received. We strive to make all aspects of our service user-friendly, and this includes making sure our clients fully understand each step of the process. We will work on improving how we communicate and explain these documents. We will reach out to you today to address each of these points and provide the necessary assistance and information. Your satisfaction is crucial to us, and we are dedicated to resolving these issues promptly and efficiently. Thank you again for your feedback, and we look forward to the opportunity to improve your experience with Revolution Solar. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Rebecca Kempkes, Thank you for your enthusiastic review of your experience with Revolution Solar. We are delighted to hear that you found every aspect of our service—from the initial contact, through the installation process, to coordinating with your utility company—fantastic and satisfactory. It's especially exciting for us to know that you are thrilled about transitioning to solar energy. We believe in the positive impact of solar power and are glad to have played a role in your journey towards sustainable energy. As you begin to enjoy the benefits of your new solar system, please remember that our team is here to provide any support or answer any questions you may have. Your experience and satisfaction are very important to us. Thank you for choosing Revolution Solar, and for taking the time to share your positive experience. We're excited for your solar journey! Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Reed Testy, We sincerely apologize for the issues you are experiencing with the solar panel system and the significant discrepancy in the energy production compared to our initial projections. It's clear that this situation is far from the standard of service and reliability we aim to provide at Revolution Solar, and for that, we are genuinely sorry. Your concerns regarding the promised energy output and the lack of resolution since you raised this issue in August are very concerning to us. We take your feedback seriously and understand the frustration and inconvenience this must be causing, especially with the added responsibilities of running a small business. Please rest assured that we are committed to addressing this issue as a matter of urgency. We will reach out to you today to discuss the necessary alterations or improvements to bring your system's production up to the promised level. Our goal is to resolve this matter to your satisfaction and to ensure that your solar system meets the expectations set out in our initial proposal. We value your trust and want to restore your confidence in our services. Thank you for bringing this matter to our attention, and we look forward to resolving it promptly. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear James Whitaker, Thank you for your kind words and endorsement of Revolution Solar in collaboration with USACEA.ORG. We're thrilled to hear that you found our service to be professional, polite, and thoroughly informative from start to finish. Your satisfaction with the efficiency of our installation process, especially the completion within a single day, is particularly gratifying for us. We strive to make the solar installation experience as seamless and unobtrusive as possible for our clients. We are delighted to know that we were able to meet your expectations in terms of communication and professionalism. Should you have any further questions or need assistance as you enjoy your new solar setup, please remember that we are always here to help. Thank you once again for choosing Revolution Solar and for taking the time to share your experience. Your recommendation is greatly appreciated. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Kelly Bennett, Thank you for sharing your excellent experience with Revolution Solar. We're delighted to know that our no-pressure approach, product knowledge, and the personalized attention provided by our project manager Melanie met your expectations. It's encouraging to hear that Melanie's consistent communication and updates on your project's status have contributed positively to your experience. We believe that having a dedicated project manager for each installation ensures a smooth, informed, and tailored process for our clients. Your recommendation means a lot to us, and we are grateful for your trust in our team. Please know that we are here to support you throughout your solar journey and beyond. If you have any further questions or need assistance, feel free to reach out. Thank you once again for choosing Revolution Solar, and for taking the time to recommend us to others. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution Solar· Dec 11, 2023

Dear Mark Sluiter, Thank you for taking the time to share your positive experience with the Revolution Solar installation team. It's wonderful to hear that despite the challenge of a rainy day, our team was able to deliver a great job and maintain a pleasant and knowledgeable demeanor throughout. We're particularly pleased to know that our team's politeness, respectfulness, and efficiency made a strong impression on you. Our installers take pride in their work, and it's gratifying to hear that their enjoyment and commitment to quality service shone through. Your feedback regarding the helpfulness of our foreman in setting up and explaining the solar monitoring app is greatly appreciated. Ensuring that our customers feel comfortable and informed about their solar journey is crucial to us. Thank you for recommending Revolution Solar and for your trust in our team. We're thrilled to have you on board and are here to assist you with any further questions or needs as you continue to enjoy your solar energy system. Sincerely, Revolution Solar