Cornilleau AmericaReviews of us.cornilleau.com

Service is terrible After agreeing with the shippers on a delivery date, they still shipped it on their schedule which led to the table just sitting in the driveway for days. Also on the website has cornilleau "dealers" yet none of them actually sold cornilleau products or did any assembly. Leaving customers on their own to try to figure out how to get help with assembly if they can't do it themselves is extremely poor customer service for the price we are paying for the table.

We're happy with the quality of the playing surface and table itself. I'm glad I spent more to get a table from you rather than the cheaper Stiga, etc. Once assembled, it's easy to transport and the folding mechanism works very well and my teenage daughters can easily fold it up themselves, single handedly. There were two problems that keep me from giving five stars. First, the instructions for how to put it together were unclear. The folding joint bars are oddly shaped and it was very hard to discern from the instructions whether they were to bend inward or outward in each case. I had to use trial and error to get the table built. We have moved a lot and so I have built a LOT of Ikea and other flat-pack furniture, and I'm also pretty handy, so this is not a me issue. Your instructions are bad and could easily be improved. It was frustrating, but also I could have bent or ruined one of the pieces by forcing it when I had put it together incorrectly. This issue is easily solvable by you, even for your current inventory, requiring no product changes. Just fix the instructions. Second issue was the shipping. You made it clear that you disclaim any shipping damages unless the customer writes "subject to inspection" on the bill of lading when the shipper drops it off. Well, your shipper was supposed to call to make an appointment but didn't do that. So I called them and they told me he had just left and would be there in an hour and a half. One hour and fifteen minutes later I got home and he was just pulling out of the driveway. My wife had received the delivery and didn't know to write "subject to inspection". She pointed out to the guy that there was a dent in the box and he just shrugged. He also said he was 4 hours late and was in a terrible hurry and jumped in the truck and left. How you can be 4 hours late by 1pm I don't understand but that's what happened. Anyway, the box was bashed and the table was mostly okay but one of the aluminum bars that underlays and supports the playing surface is dented, which is visible at one end of the playing surface. The playing surface itself is okay. I tend to take good care of my stuff, and unfortunately when things start out dented people will make less of an effort to take care of them. I think this shipping issue can be attributed to a problem with the design of your packaging. You put the table (which is fairly light - mabye 75 lbs?) in with a huge piece of chipboard and multiple other boards that together weight about 125lbs. This causes the whole package to weight 200 lbs. You believe that your delivery truck will have 2 people, I suppose, but your delivery partner sent a truck with only the driver. How is one guy going to move around a 200lb, 6 foot by 5 foot package without bashing and damaging it? So of course he bashed it. So, ironically, the damage to the table was most likely actually caused by the heavy material you used to protect your table. You may want to rethink this. (Also, I now have 125 lbs of huge chipboard to get rid of somehow in an area where the garbage collection only takes bagged household garbage.) I didn't bother contacting you about this for any kind of credit since you made it 100% clear that unless I wrote "subject to inspection" on the delivery receipt you wouldn't do anything for me. If you want to see the photos let me know. I think you should consider the customer's whole experience. This is what successful companies are doing these days.

Love the table. Had a good with my this past weekend. My kids love it too

Arrived on-time in perfect condition. It took us about 3 hrs to assemble the table, but the instructions were easy to follow. We love it!!

We love our new ping pong table! Very well built

My box came damaged and opened with prices falling out and no one has contacted me about trying to deliver a new one !

My 300x outdoor table arrived quickly, safely packaged and without any damage. Set up was smooth and quick using instructions provided and online assembly video. Table is very sturdy and easy to use and move around. We are very satisfied with my purchase of the table so far!

Thanks for reaching to confirm we bought the right net for our table!