Cornilleau AmericaReviews of us.cornilleau.com

Response from Cornilleau America· Aug 4, 2022

Thank you for your review. We wanted to respect your delivery needs, so our normal shipping times were not realized. We are sorry about, what sounds to be shipping damage, this is the first we are hearing of this. You are welcome to send us pictures of the issue at [email protected] so we can provide assistance.

Response from Cornilleau America· Jul 7, 2021

Thank you for your comments. We got the table on the way in the specified time. We can only know about issues if we are contacted. We appreciated you contacting us so we could quickly resolve it. When we pointed out the delivery delay the carrier cleared the exception and delivered right away. We gave you an update the same day you contact us. We are glad you like the table.

Response from Cornilleau America· Jun 25, 2021

Let us know if you have a comment about a specific order and we would be happy to assist you.

Response from Cornilleau America· Apr 7, 2021

We appreciate your feedback and we are sorry for the delivery issues. We agree the box was damaged and we could see one part that was visible was scrapped. We sent you the pictures to discuss the damaged part and our options. We agreed re-delivery was acceptable and we could work to resolve any issues including replace damaged parts or if necessary you could refuse the table again and we would send a full replacement. We emailed you last night to address any concerns, we said we would replace any damaged parts. We did not receive a reply. We apologize for the challenges with the delivery. The carrier has to arrange a delivery with you and since they were not able to reach you they asked us for assistance. The carrier was included in our email to you. They replied and apologized for your hold and went on to say the customer service staff had gone home as it was after business hours. We remain committed to making you happy with your purchase and we are glad you are enjoying the game. Please contact us to resolve your concerns.

Response from Cornilleau America· Oct 2, 2020

We appreciate you sending the pictures and letting us know of the missing accessory. Having this information allowed us to understand your concerns. We were glad we were able, with your help, to resolve the issue quickly. We hope you enjoy your equipment.

Response from Cornilleau America· May 11, 2020

We apologize the experience did not go well for you. We understand this current environment is challenging for delivery, especially heavy freight items. Normally the table can be transported easily on a hand cart or we ship on a pallet so most carriers will move the freight by a hand jack. The table is constructed solidly but being un-assembled, parts can be handled individually which makes the weight manageable. Assembly is designed to be fairly straight forward and Cornilleau has an extensive library of videos to assist in the assembly process. The hardware comes in individual bags that are stamped with the part number. It is surprising this was not the case for you, we apologize. There are a number of times a locking nut is used, which will make it a bit of work to tighten well, but the locking number is used so parts do not loosen once fully assembled. Often times it is recommended to leave the the bolts/nuts a bit loose to align parts and then to tighten the rest of the way to create sturdiness. We are glad you have the table assembled. We will call to see if we can assist you to determine if the table is assembled well so it will be sturdy.