Mary was kind and very helpful!!
Mary was kind and very helpful!!
By Wayne M.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you! We will be sure to let her know!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was kind and very helpful!!
By Wayne M.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you! We will be sure to let her know!
Very easy to use
By Jeff B.
Response from Upstep Custom Orthotics· Dec 30, 2022
That is great! We value our customer's opinions!
Mary was prompt and addressed my needs with thoughtful suggestions. Thanks!
By Andrew B.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you for sharing your opinion!! Mary will be very happy to hear!
The online chat. Mary was excellent. On the online chat, she quickly and thoroughly answered all of my questions. She also let me know of the available insert options. Definitely made the process super easy. Highly recommend!
By Robert C.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you!! We are very happy our Foot Specialists can make your experience here a breeze!! Welcome to the Upstep family!
First, the price for truly customized orthotics was very reasonable. I’ve paid $300-$400 a pair in the past. The quiz was very thorough and detailed. Very easy to work through the website.
By Mike
Response from Upstep Custom Orthotics· Dec 30, 2022
Welcome to the Upstep family! Thank you so much for taking the time to leave your feedback! Happy New Year! Happy new feet!
My bank acct saying this payment is a fraud and wanted to see how I can get a refund i a the company a fraud I’m in pain and don’t want to be taken advantage of
By Customer
Response from Upstep Custom Orthotics· Dec 30, 2022
Hi there- please call 1800-945-4770. We are not sure why your bank would pose a red flag, but it may be because you never purchased from us before or perhaps, your bank just wants to make sure you are making the purchase.
Easy to use interface and processing. I truly love the fact that I am able to use my HSA card to order the product
By M. W.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you for your kind words and for choosing our company as your go-to source for custom orthotics! We appreciate the business you’ve entrusted us with, and we look forward to crafting your new orthotics!
Still waiting for my inserts, I just sent my imprints recently
By customer
Response from Upstep Custom Orthotics· Dec 30, 2022
Welcome to Upstep!! Home of the best custom orthotics you will find!