Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
A little slow on production delay update, but once contacted Kirsten Rizzo was very helpful.THANKS
By John W. Ellis I.
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you for your kind words and continued support. We’re glad to hear that our team’s professionalism, quality, responsiveness, and value continue to meet your expectations.
They continued to ask for information about my feet before making the orthotics. I have not gotten them yet but so far I’m very satisfied.
By Karen S.
Response from Upstep Custom Orthotics· Dec 30, 2022
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Mary quickly helped and corrected my issue. She got the error corrected and got me back on track
By Gary D.
Response from Upstep Custom Orthotics· Dec 30, 2022
We are so happy that you enjoyed your experience with us! We appreciate the great review and will let Mary know you took the time to share!
I have the sense that they really care about helping me. They were quick to get the process going. In today's post COVID world company's have lost the sense of urgency.
By Safe at H.
Response from Upstep Custom Orthotics· Dec 30, 2022
Hi, Your kind words about our company and support staff are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
I've ordered from Upstep before and really like their orthotics. It was time to order new ones and it's very easy.
By John F.
Response from Upstep Custom Orthotics· Dec 30, 2022
Welcome back! Thanks for the positive review! We love hearing from our customers – especially when our orthotics are able to make a positive difference to them. I know our team puts a lot of work into them so I’ll be sure to pass your kind words to the rest of us at Upstep!
Great customer support and wonderful communications.
By MThompson
Response from Upstep Custom Orthotics· Dec 30, 2022
Thank you for taking the time to review us! I’m sure that our Customer Support Team will be thrilled to hear this. We’re always improving our business, so I encourage you to come back and check us out again soon to see what’s new!
Thank you for your helpful reply.
By Stephen B.
Response from Upstep Custom Orthotics· Dec 30, 2022
You are most welcome!
too many steps, not accurate discount, etc
By customer
Response from Upstep Custom Orthotics· Dec 30, 2022
Hi there. Please remember that our orthotics are 100% custom, which means the more information you can share with us, the better. No two people have the same feet, so we must be thorough and get to know you first.
