Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Easy to answer questions
By Chris L.
Response from Upstep Custom Orthotics· Jan 4, 2023
Great! We are happy to know our questions are easily and quickly answered! We don't feel its too complex, we just feel it is thorough and specific enough to design custom orthotics successfully! Thank you, and Happy New Year!
Excellent product and easy to navigate website!
By Steve C.
Response from Upstep Custom Orthotics· Jan 4, 2023
Thank you for your feedback regarding our website!! The website is just as important as the product because it begins there! Ordering from Upstep provides you with an experience and a product!
Easy to reorder
By Sean
Response from Upstep Custom Orthotics· Jan 4, 2023
Thank you!! Happy New Year!
Very quick response and completely put me at ease with my concerns! Thank you for the excellent customer service Mary!
By Bobbi
Response from Upstep Custom Orthotics· Jan 4, 2023
We will be sure to share this with Mary, our team grows very rapidly, but we are very selective with whom we hire. She is our newest member! She has done a wonderful job, and she will be happy to hear this!
Easy to follow instructions
By Tom S.
Response from Upstep Custom Orthotics· Jan 4, 2023
Thank you for taking the time out of your day to share your experience with us!! Welcome to the Upstep family!
These orthotics fit my feet perfect I am able to stand straight up with zero pain very well-made I ordered two pairs after receiving these two that I have I immediately ordered two more pair Thanks Bob Cox
By Bob C.
Response from Upstep Custom Orthotics· Jan 4, 2023
Hello Bob! You have been an absolute pleasure to assist! We couldn't be happier our orthotics took away your pain. Pain-free is really priceless, and we are so happy you are a part of the Upstep family for life!
Very responsive and fixed my technical issue immediately
By Chris T.
Response from Upstep Custom Orthotics· Jan 4, 2023
We like to hear this because we strive to be the best!! Thank you for sharing your feedback!!
Samantha was super helpful and I only had to wait a few seconds to receive the assistance I needed.
By Steve S.
Response from Upstep Custom Orthotics· Jan 4, 2023
Thank you very much for your feedback!! It was a pleasure to assist you, Steve!! Welcome to the Upstep family! We can't wait to bring your new orthotics to life!
