Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
So far Customer service has been great! I got my impression kit, I will be returning it today. Excited to get my new orthotics!
By Teresa
Response from Upstep Custom Orthotics· Jan 4, 2023
We are so excited to receive your impression kit so we can begin bringing your new Upstep orthotics to life! Thank you for choosing Upstep!
Mary, my customer service agent was helpful and took time to explain the things I was concerned about. She assured me that every effort would be made to produce the best outcome from my new orthotics. She also said that the specific conditions I have with my feet that are causing me pain will be addressed in the orthotics. If additional information is needed, I was assured, the podiatrist would reach out to me to gather all the information he needs to make a good product for me. That's all I could ask for. Thank you Mary and Upstep for this service.
By Cynthia K.
Response from Upstep Custom Orthotics· Jan 4, 2023
We value the positive review and are happy to hear that you enjoyed your experience with Upstep! Happy New Year!
Good products and great client service.
By Kurt H.
Response from Upstep Custom Orthotics· Jan 4, 2023
Thank you! This means so much to us!
Quick phone response Good questionaire Easy process to order and get your feet molds done Still need to experience the product and quality So far so good
By Miguel
Response from Upstep Custom Orthotics· Jan 4, 2023
We strive to provide superior client service.We are glad you enjoyed your time with us.
I can only comment on the first part of process. I answered the questions, got my impression box, and sent it back. The inserts ate yet to be the decidinf factor.
By customer
Response from Upstep Custom Orthotics· Jan 4, 2023
Welcome to Upstep! We look forward to crafting your new custom orthotics!
Very easy questions
By Delia
Response from Upstep Custom Orthotics· Jan 4, 2023
We are glad you enjoyed your experience with us! We like to think our ordering process is pretty straight forward. We are happy to hear you think so too!
Easy site to order from. Seemed to care about your foot problem.
By Glenn H.
Response from Upstep Custom Orthotics· Jan 4, 2023
We are glad you enjoyed your experience with us! We like to think our ordering process is pretty straight forward. We are happy to hear you think so too! We care very much for all of our customers! It is a beautiful feeling to help others everyday! We have helped THOUSANDS with pain relief! We are thrilled you chose Upstep!
Returning customer so easy to follow instructions to follow to reorder. Great discounts.
By Donald P.
Response from Upstep Custom Orthotics· Jan 4, 2023
Welcome back! We appreciate your loyalty and feedback!
