Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
So far the process has been easy. I’m hoping they last and are durable for a compete 154 game baseball schedule.
By customer
Response from Upstep Custom Orthotics· Jan 6, 2023
Wow- 154 games! That's exciting! We are so happy you will have Upsteps on the field with you!! Batter up!! You will be so happy with how comfortable your feet will be! Our athletes love us!
This organization is incompetent. They make promises they can’t keep and the left hand doesn’t know what the right is doing. Despite much advance notice to them, they have failed to deliver the product to me before I left the country. big disappointment.
By Dana P.
Response from Upstep Custom Orthotics· Jan 6, 2023
Hi Dana, thank you for providing the new shipping address. When you placed the order on 11/25, we did not receive your impression kit back until 12/9. Our turnaround time is 24 business days, as stated on our website. It has been 20 business days, and your order is scheduled to ship to the new address you provided. We thank you for your patience! Safe travels!
Shewas fast and efficient and great customer service skills
By Josh
Response from Upstep Custom Orthotics· Jan 6, 2023
Thank you, Josh!! This made my day!! Welcome to the Upstep family!!
I ordered an impression kit, mailed it back and hadn't gotten an update in a while. I reached out to customer service and turns out the impression kit was lost in the mail. Samantha from customer service was very helpful getting this resolved. She sent a replacement kit right away with expedited shipping so we can get it squared away as soon as possible. Customer service is one of the most important areas of a company - and Upstep nailed it.
By Chris B.
Response from Upstep Custom Orthotics· Jan 6, 2023
Thank you, Chris! It was a pleasure to assist you! We will do what we can to make our customers happy! You are right customer service is where it all begins! We make a point to provide you with a wonderful experience.
You guys suck! I’ll make sure I put a negative feedback in all spots possible for this horrible business.
By Evan P.
Response from Upstep Custom Orthotics· Jan 6, 2023
Hello. I would to help you, but we do not have an order associated with the name Evan Pierce. We do have a customer service email- please contact [email protected] for further assistance.
Very easy to manage and great price and payment options. Can't wait to get them
By James
Response from Upstep Custom Orthotics· Jan 6, 2023
We are excited to bring your new orthotics to life! How fantastic you are going to feel! We love all of our Upstep family members and we appreciate you!
Mary was polite and solved my problem.
By Andrew C.
Response from Upstep Custom Orthotics· Jan 6, 2023
Thank you!! Mary will be thrilled to hear this!! She is our newest team member and doing a fantastic job!
I finally made the decision to give Upstep custom orthotics a chance after no success with other OTC orthotics and custom orthotics. The process or ordering and the 75% off sale was just to good to pass up. I spent $500 on my custom orthotics and they are way to painful to even try to run in. I am looking forward to giving my new Upsteps a chance to get me back into running long distances.
By Brent
Response from Upstep Custom Orthotics· Jan 6, 2023
Thank you for taking advantage of all we offer! It really is our pleasure to serve you. Please remember, our orthotics require a 3-week break-in period. We will email you the instructions. Welcome to the Upstep family!
