Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie was an excellent customer service representative. She is extremely professional and very responsive.
By Paul
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you this is wonderful to hear!! We arent surprised! We are happy!
Kasie was very helpful. The responses were extremely quick and ensure I had no other questions.
By Kevin
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you!
Kasie was great! Thanks for helping me resolve my problem.
By Nicholas “Nick” H.
Response from Upstep Custom Orthotics· Jun 5, 2023
You are welcome and thank you!
Cassie was very polite, prompt and helpful. A nice surprise compared to most customer service anymore. Wish more were like her!
By Ed
Response from Upstep Custom Orthotics· Jun 5, 2023
We love Kasie too! Thanks for letting us know!
Good customer service while ordering on line.
By Shelley Hanson T.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, Shelley!
Fast and easy help from Samantha
By Conner T.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you for your feedback!
Samantha Burks was very helpful in placing my repeat order.
By John
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, John and welcome back to Upstep!
Now being told that I will have to wait 2 months from the time that I placed my order. Also keep getting offers to buy more insoles at a reduced price whichni feel is a bait and switch offer
By Bruce St G.
Response from Upstep Custom Orthotics· Jun 5, 2023
Hi Bruce- your impression kit was received on 5/17/2023 and your orthotics were designed, produced and shipped by 6/5/2023. That was only 12 business days. One of our customer care representatives has emailed you the tracking information to your orthotics. Thank you.
