Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie from online chat was pleasant and helped me with my order
By david S.
Response from Upstep Custom Orthotics· May 31, 2023
Thank you! Upstep is not just a purchase of orthotics, its an experience from beginning to end!
Quick and easy feedback and resolution to an issue I had. Very professional.
By Scotty C.
Response from Upstep Custom Orthotics· May 31, 2023
Thank you! This really makes us smile!
Quick and easy help from Mary!
By customer
Response from Upstep Custom Orthotics· May 31, 2023
Thank you!
Helpful and friendly customer service from MARY. She helped me through my first order of custom orthotics. Im looking forward to seeing how these help alleviate my foot pain
By Heath O.
Response from Upstep Custom Orthotics· May 31, 2023
We are looking forward to desiging your new custom orthotics so you can experience what its like to be pain free!
Mary was very helpful and quick to respond.
By Brian P.
Response from Upstep Custom Orthotics· May 31, 2023
We apprecaite you! We let Mary know how your experience went!
Kristen responded to me in personal but professional way. And the news is good that the orthotics have been made to my specifications and will be sent out.
By cathy L.
Response from Upstep Custom Orthotics· May 31, 2023
Welcome to the Upstep family!
I had a really unfortunate situation occur where my package was delivered and likely stolen. I am so sad about it as the inserts were intended to be a gift. We moved while the inserts were being made, so not only did Upstep help me with an address change mid-process, they helped us by being understanding and empathetic with the situation of the lost package. I greatly appreciate their customer service and will recommend them to anyone simply for that reason!
By Jen A.
Response from Upstep Custom Orthotics· May 25, 2023
Hello Jen, we understand unfortunate things happen and we are sorry it happened to you. We are here for you every step of the way! Our customers are our #1 priority and we will always go above and beyond to make them happy!! We really appreciate your feedback and best of luck in your new home!
Prompt response. Answered my question immediately. And I am sufficiently satisfied
By Miguel P.
Response from Upstep Custom Orthotics· May 25, 2023
This is wonderful to hear! Thank you for sharing your thoughts with us.
