Samantha Burks
Samantha was great and helped me with my question.
By OZ
Response from Upstep Custom Orthotics· Jun 15, 2023
Thank you!! Always nice to hear!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Samantha was great and helped me with my question.
By OZ
Response from Upstep Custom Orthotics· Jun 15, 2023
Thank you!! Always nice to hear!
Easy & fast Kasie Earley was great!
By Justin E.
Response from Upstep Custom Orthotics· Jun 15, 2023
Thank you!! We really appreciate the 5 stars!
Every time I complain about the fact that for almost six months I have not received my complete order, I get a false auto-response saying that it is going to be shipped the next day. This is a scam. And it gets worse. They responded to my above comments by saying - for the second or third time - that the product is being shipped by Fed Ex. They provide a tracking number, but when you check the link, all they have done is prepare a label, and not actually shipped the product. SCAM
By Matthew P.
Response from Upstep Custom Orthotics· Jun 19, 2023
Hello Matthew. Thank you for your custom orthotic order. As you already know, we experienced a delay, and as a result, we decided to ship the orthotics that were finished instead of making you wait any longer. We were trying to do you a favor and make the best of the delay and since we had one pair completed, we wanted you to have it. We will always provide a tracking number and simultaneously let you know the order has not been shipped yet, but this is your tracking info when it does ship. We do that so our customers can track their orders when they ship, which most prefer to do.
Quick answers to my questions through chat. Thank you Mary.
By Julie
Response from Upstep Custom Orthotics· Jun 15, 2023
You are welcome! Happy to assit!
Mary was very helpful
By Joe
Response from Upstep Custom Orthotics· Jun 15, 2023
Thank you for the feedback!
Easy communication on chat with Kaisie, she was professional and knowledgeable.
By E L.
Response from Upstep Custom Orthotics· Jun 15, 2023
Our foot specialists are fully trained and knowledgeable to help answer your questions and simply make your research easier! Once you find Upstep, you have no reason to go anywhere else!
Fast response
By john S.
Response from Upstep Custom Orthotics· Jun 15, 2023
Thanks, John!
Kasie was on point and officiant. Made finding what I needed easy
By Nick L.
Response from Upstep Custom Orthotics· Jun 6, 2023
Thank you! We love hearing such lovely words!