Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie was super friendly and a great help with processing my situation.
By Amanda
Response from Upstep Custom Orthotics· Mar 4, 2024
Wonderful to hear Kasie was both friendly and incredibly helpful with your situation! Thanks for sharing your positive feedback.0
Very difficult to figure out how to place an order. You might want yo change the Take The Quiz button to Take The Quiz to Order. Other than the frustration (using my phone) of trying yo figure out how to order, it went well.
By Dave
Response from Upstep Custom Orthotics· Mar 4, 2024
Thank you for your valuable feedback. We apologize for any confusion experienced and will consider your suggestion to improve the ordering process. Glad to hear everything else went smoothly!
Prompt and kind, can't beat that ! Thanks kasie!!!! You're heaven sent ❤️
By William B.
Response from Upstep Custom Orthotics· Mar 4, 2024
So glad to hear Kasie provided prompt and kind service! We'll make sure she knows how much you appreciated her help. Thank you for the lovely feedback ❤️!
Website is very annoying to navigate…way too many pop-ups
By Annoyed
Response from Upstep Custom Orthotics· Mar 5, 2024
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience navigating our website was not as smooth as we aim for it to be. Understanding the frustration that excessive pop-ups can cause, we truly appreciate your honesty. Your feedback is invaluable to us as we strive to improve and make our website more user-friendly. We're on it, and we'll look into ways to balance important information delivery without compromising the user experience. If there's anything specific you'd like to see improved or if you have further suggestions, please don't hesitate to share. Thank you for your patience and for helping us enhance our service.
Kirsten was very helpful and quick in resolving my issue.
By Abbey A.
Response from Upstep Custom Orthotics· Feb 27, 2024
Great to hear Kirsten was able to resolve your issue quickly and efficiently! We're proud of our team's dedication to providing prompt and helpful service. If you need further assistance or have any more questions, please don't hesitate to get in touch. Thank you for sharing your positive experience.
Mary was very helpful
By Jamie R S.
Response from Upstep Custom Orthotics· Feb 27, 2024
Thank you so much for your feedback! We're thrilled to hear that Mary was able to assist you effectively. Our team is dedicated to providing the best service possible, and it's wonderful to know that Mary's efforts made a positive impact. If you need further assistance or have more feedback, please don't hesitate to reach out. Thanks again for choosing us
Horrific lack of communication and transparency. I have zero trust in this company
By Charlie M.
Response from Upstep Custom Orthotics· Mar 5, 2024
Thank you for bringing your concerns to our attention. We understand the frustration that any perceived lack of communication and transparency can cause. Please know that maintaining trust with our customers is paramount to us. Based on our records, we believe that your situation has been addressed, but it's clear that your experience has not met your expectations in this regard. We are here to ensure that you feel fully supported and to provide any additional assistance or clarification you may need. If there are any outstanding concerns or specific aspects of your experience that you would like to discuss further, we encourage you to reach out directly. We're committed to ensuring your complete satisfaction and to reaffirming the trust you place in us. Your feedback is invaluable in helping us continually improve our service. Thank you for your patience and for giving us the opportunity to address any remaining concerns.
Kasie was very helpful when I asked for customer support. She answered all of my questions and even gave me a recommendation for my specific needs!
By Jamie C.
Response from Upstep Custom Orthotics· Feb 27, 2024
It's fantastic to hear Kasie provided you with excellent customer support, answering all your questions and offering tailored recommendations for your needs. We're proud to have team members like Kasie who go above and beyond to ensure our customers feel informed and supported. Your positive feedback is greatly appreciated and will be shared with Kasie and the team. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our services.
