Mary was super helpful and responded…
Mary was super helpful and responded back quickly.
By Mara H.
Response from Upstep Custom Orthotics· Mar 4, 2024
Wonderful to hear Mary was quick and helpful! We appreciate your feedback.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was super helpful and responded back quickly.
By Mara H.
Response from Upstep Custom Orthotics· Mar 4, 2024
Wonderful to hear Mary was quick and helpful! We appreciate your feedback.
Mary in the Chat was really helpful - super efficient and knowledgeable. So much better than an automated chat feature. You should give her a raise - I am sure you are not paying her enough! Your web site is also well designed and makes ordering easy and efficient
By Doyle J.
Response from Upstep Custom Orthotics· Mar 4, 2024
Thrilled to hear about your positive experience with Mary and our website! We value your kind words and suggestion. Thanks for choosing us!
Mary was really helpful - super efficient and knowledgeable. So much better than an automated chat feature. You should give her a raise - I am sure you are not paying her enough!
By Doyle J.
Response from Upstep Custom Orthotics· Mar 4, 2024
Delighted to know Mary exceeded your expectations with her efficiency and knowledge! Your feedback and suggestion are greatly appreciated. Thank you.
Kasie was very helpful.
By Deb N.
Response from Upstep Custom Orthotics· Mar 4, 2024
Happy to hear Kasie provided great help! Thanks for letting us know.
Katie was very helpful and I received the answer I needed.
By DP C.
Response from Upstep Custom Orthotics· Mar 4, 2024
Glad to hear Katie was able to assist you effectively! Thank you for sharing your positive experience.
I received a foot impression box with someone else’s name and size on it. I have emailed & phoned customer service for 2 days with no response. I need a response from customer service.
By Donald A R.
Response from Upstep Custom Orthotics· Mar 4, 2024
Hello Don, we emailed you back last week. Thanks for letting us know.
Kaysi was amazing, at this point I was feeling helpless with all that’s been happening to me because of my feet, she gave me some good advise AND suggested what may help my pretty feet, I shared with her the muscle mass and condition that me feet and Lower extremity have been changing. Thanks Kaysi
By Atasteofus L.
Response from Upstep Custom Orthotics· Mar 4, 2024
Thrilled to hear Kasie offered amazing support and valuable advice for your situation. It's wonderful she could provide some guidance for your feet and lower extremity concerns. Thank you for sharing your experience!
These were very easy to order. I was also allowed to explain what shoes I would be wearing with the insoles and what kind of flooring I am standing on all day. Just have to wait until my memory foam imprints come in the mail to get my insoles so I can send back my impressions. Very excited to try these insoles!
By Gail from P.
Response from Upstep Custom Orthotics· Mar 4, 2024
So glad to hear the ordering process was straightforward and personalized to your needs! We're just as excited for you to try your new insoles. Thank you for choosing us!.