Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie und r stood what I was asking and the difference in my shoe/boot sizes. Made all the difference.
By Damon L.
Response from Upstep Custom Orthotics· Mar 4, 2024
"Thrilled to hear Kasie was able to assist with your unique needs and make a positive difference. Thank you for sharing your experience.
The required info was not clear. I had to try many times to provide info
By JH
Response from Upstep Custom Orthotics· Mar 4, 2024
We're sorry for any confusion and appreciate your patience. We're working to improve clarity and make the process smoother. Thank you for your feedback!
Polite and efficient.
By Holly C.
Response from Upstep Custom Orthotics· Mar 4, 2024
Thank you!!
Easy to order, and great pricing!
By Michael W.
Response from Upstep Custom Orthotics· Mar 4, 2024
We're thrilled to hear you found the ordering process smooth and our pricing favorable! Your satisfaction is our top priority. Thank you for your positive feedback!
I want to cancel. You don't allow that on your website
By Lisa Y.
Response from Upstep Custom Orthotics· Mar 5, 2024
Thank you for taking the time to express your concerns and for your decision to cancel your order. We understand that our process of creating custom orthotics, tailored not just to your foot impression but also to specific shoe styles, is detailed and thorough. This approach ensures that what works perfectly in a sneaker might not fit the unique contours of a ballet flat, for example. Our commitment to such specificity is to guarantee optimal comfort and support across different footwear. We recognize that our comprehensive process may not align with everyone's expectations or immediate needs, and it seems this has been the case with your experience. If the detailed customization we offer does not meet your current preferences, agreeing to cancel may indeed be the best path forward. We are genuinely sorry for any frustration this may have caused and want to extend our sincerest wishes for you to find a solution that better suits your needs. Should you ever reconsider or have different orthotic needs in the future that you believe our detailed approach can satisfy, we would be more than happy to assist you.
Been over 2 weeks and nothing yet I want my package or I want my money back I’m tired of waiting
By Jon K.
Response from Upstep Custom Orthotics· Mar 4, 2024
Hello Jon, Yes, it has been over 2 weeks. We are absolutely delighted that you've chosen Upstep for your custom orthotic needs! Your well-being and comfort are our top priorities, and we can't wait to provide you with the relief you're seeking. As of 2/21, we have received your impression kit, and our dedicated team is already hard at work designing your custom orthotics. Our standard turnaround time is 30 business days from the date of receiving your impression kit. One more thing to keep in mind is that we keep your impression kit on file for a generous five years. This makes reordering quick and hassle-free whenever you need it in the future!
Kasie was responsive and helpful.
By BrianF_from_Brighton
Response from Upstep Custom Orthotics· Mar 4, 2024
Great to hear Kasie was able to assist you effectively! Thanks for letting us know.
I made several request to find out if I should wear my toe spacers when I took the mold. I received finally two answers once said yes, wear them. The other said don’t. That’s confusing. In the end I took the advice of the first answer I received. And did not wear them. Will I receive a second mold if this is not the right thing to do and they don’t work
By Jacque E.
Response from Upstep Custom Orthotics· Mar 4, 2024
Hello- The answer is yes. Thank you!
