There was a confusion about my order…
There was a confusion about my order which was for my sister and not me. Mary assured me that new impressions will be sent for my sister.
By Jose
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
There was a confusion about my order which was for my sister and not me. Mary assured me that new impressions will be sent for my sister.
By Jose
Mary was very helpful in helping me track my impression kit. Great customer service!
By Cathy
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Size Change After ordering, I realized I indicated the wrong size. Ryan was able to quickly update my size without any fuss.
By DSCC
Daisy was very helpful answering my questions.
By Brian O.
The person was helpful and kind. I was feeling frustrated after-wards. But I have to do more things to get it ready.
By Leon W.
Ryan was able to answer all my questions on the chat
By Patricia V.
Mary was knowledgeable and able to provide recommendations for my unique foot issues.
By Mary Fran D.
Daisy was great help on chat
By PV