Ryan is awesome!
Ryan is awesome!
By Brandon
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Ryan is awesome!
By Brandon
Helpful. Quick.Mary was nice
By Vanessa I.
A rare example of genuine concern for purchasers experience. Dedication, timeliness, and pride in product on full display. Well done!
By Gregory F.
Daisy was very helpful and resolved my issue.
By Holly H.
Was able to speak to live person right away- her name was Mary- she was excellent.
By Brad C.
Mary was Quick and issue resolved
By Tammy
Mary was very helpful, but my inability on the website to simply order a different style of insole based off the foot impressions you already have without having to what appears to me to go through the entire process again is disappointing, and has stopped me from ordering an additional set of insoles. I'll make do with what I have.
By Gustave
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Daisy assisted with an order question and was able to answer in a thorough and quick manner. Customer service at Upstep is excellent, appreciate it!
By ROBERT J K.