MARY was great
MARY was great
By Tobi O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
MARY was great
By Tobi O.
fast and efficient customer service
By Kay
Mary was very helpful with my issue.
By Scott C.
Ryan was awesome and helped me solve my issue fast!
By Kylie
First of all you don't have to go through a bot. Secondly, Ryan was nice, friendly and helpful. Upstep insoles have really help me with my bone spur (osteophyte) and knee pain. Plantar fascitis is gone. You may feel uncomfortable at first but that's because it helps with the shape of your feet. You'll get use to the insoles and your pain will be gone! 100% recommended!!!
By Isabel O.
I bought two pairs of custom orthotics. No pain in my right feet after start using this Orthotics. The left got improved. But not 100%. Ryan was able to understand my concern and gave me proper response. Upstep will be making some adjustments to my left orthotics. Looking forward to get the adjusted ones. Thanks Ryan and Thanks Upstep.
By KANAGASABAPA C.
Mary was quick and helpful answering my questions
By Jesse S.
Daisy was professional and quick to help!
By George