Upbound StudioReviews of upbound.studio

651 N Broad St, Middletown, Delaware

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The Fair Hearing score

4.2/ 5

Great

70 reviews

Upbound Studio4.2Great

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About Upbound Studio

Upbound Studio is an award-winning Animations & Web Design agency. With a highly experienced team of developers and premium graphics designs services in every category, our mission is to change how quality designs are created globally.

Upbound Studio (upbound.studio) has 70 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: upbound.studio
Website: upbound.studio
Category: Research & Development
Location: Middletown, Delaware
Listed on The Fair Hearing: 2026

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Feb 13, 2024

Not as professional as they seem.

Sadly this was not the experience I had in mind. After paying an upfront fee I was under the impression I was going to receive a prototype of what my website would eventually become. Sadly, this was not the case. After 10 days (4 of which I had no communications with the company) I had received a barebones yet to be delivered template. None of the links worked, the pages didn’t work, the images were taken from other websites that were TM. The content wasn’t even uploaded despite me offering the information. Even ai could have filled it with a brief description. Most of the offering was basic and had little flair involved. Finally, I haven’t actually received the website, signed for a domain or had been given any hosting. So I’ve actually received nothing. They’re happy to keep their hard work, so long as I am refunded. The logo was offered but in the end we decided to make our own as the design was distant from what we wanted. I had initially paid £250 for a prototype and it was not delivered. Today I have requested a refund. I hope I am able to recoup my losses. One point to not was the choice of colour, despite my opposition to it my partners actually liked it. So…£250 for colour choice. Not worth it. Despite the textbook reply from upbound it might be worth noting the threat of karma I received from the company. Avoid like the plague people! And I have not received anything. I also too have evidence and would like a refund as I have received nothing! I have reached out according to your reply. Please respond.

By Michael C.

Response from Upbound Studio· Feb 13, 2024

We understand your concerns, and we want to assure you that we take our commitments seriously. As per our agreement, we provided you with unlimited revisions for the logo design, and we're pleased that you approved one of the three designs we presented. Regarding the remaining payment, it's important to uphold our end of the agreement. We have invested time and resources into creating a high-quality product that meets your specifications, and we kindly request that you honor our agreement by completing the remaining payment as discussed earlier. In order to address your concerns and provide clarity, we will be sharing the test link for the website, along with a snapshot of your approval on the initial logo design. We hope this will help alleviate any misunderstandings and reaffirm our commitment to delivering exceptional service. We value your business and our relationship, and we want to work together to resolve any issues amicably. We kindly request that you refrain from engaging in practices that may harm our business reputation. Open communication and mutual respect are essential for a successful partnership. Please feel free to reach out to us if you have any further questions or concerns. We're here to assist you every step of the way.