UnwiltedReviews of unwilted.com

I’ve emailed multiple times. I was not pleased with my ordering experience. I own your items and I like them but this time around it was not a very good customer experience.

I understand that shipping delays happen—things don’t always go as planned. However, what truly disappointed me was the complete lack of empathy in Unwilted’s response. I ordered flowers for my widowed mother to be delivered on her wedding anniversary—an occasion where timing is everything. Despite ordering in advance, the flowers were delayed until after the intended date, making them essentially useless for their purpose. When I reached out to customer service, I received a generic response blaming USPS, with no real accountability or acknowledgment of how this impacted me as a customer. A company that specializes in flower delivery should have better contingency plans for delays, especially for sentimental occasions. Instead, their “solution” was to have my mother return her own flowers for a refund—an absurd and inconsiderate suggestion. To their credit, the arrangement itself is beautiful and well-crafted, but that doesn’t make up for the poor customer service experience. When the market is saturated with companies, why bother with frustrating customer service? Unfortunately, I will not be supporting this company again and cannot recommend them to others looking for reliable, compassionate service.