Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5 reviews
Romence Gardens & GreenhousesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retail and online Garden Center located in Grand Rapids, MI specializing in perennials, annuals, shrubs, roses, herbs, vegetables and more! Buy plants online and have them shipped right to your door or come in and experience our expansive perennial area with friendly & knowledgeable staff as well as our huge selection of wonderful annuals.
Romence Gardens & Greenhouses (romencegardens.com) has 5 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
5 approved reviews, newest moderated first
This was my first order with Romence Gardens and FedEx destroyed my shipment. The support team at Romence Gardens was very responsive and kind and I was reimbursed as stated in their policies. They are professional and I would not hesitate to order from them again.
By Paul S.
Have ordered from Romence Gardens websites previously the last 4-5 years. It is 1 of only 3 on-line nurseries that I will purchase from because of the QUALITY of their plants, plant sizes, the excellent packaging that this nursery uses to keep their plants healthy and safe during shipping. Excellent communication by the Romence Gardens staff with any questions or concerns I have through e-mail. Thank you Romence Gardens!
By Karen E.
Awesome trusted company.. I had an unfortunate incident with ordering flowers and though I had to contact them a couple times they refunded me and worked with me. I really would order from them again and I would advise people to pick this company because to me they’re trustable and their customer service is awesome and I believe they’re honest people that’s important.
By CATHY L.
I've been ordering mail order seeds and plants for about 52 years and I just received some of the best plants I've ever gotten. Very well packed, much more mature than starter plants and were in much larger and deeper pots, the Clematis was huge. The smallest pot is about 5" and twice as deep as a standard 3 or 4" pot. Some pots were 6" square or larger. I'm very pleased with my first order and there will be many more. These people are great! I hope they never sell the business to someone else!
By Pauli
This is my first season shopping for plants online, and I honestly wasn’t sure how it would all work. I had some doubts, but once the plants from Romence Gardens arrived, I was amazed. The packaging was incredibly well done—clever and clearly designed to protect the plants during shipping. Now I understand why the prices might be a few dollars higher than at my local stores: the care they take in packing and shipping is impressive. The plants themselves were in excellent shape, and I’m very pleased with my order. I definitely recommend this company.
By Karen
