5 Star customer care
Helpful customer service. Honest about when to expect product. Prices can't be beat! Appreciate that when you order name brand, you get name brand.
By Carol B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
747 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Universaldrugstore (universaldrugstore.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
747 approved reviews, newest moderated first
Helpful customer service. Honest about when to expect product. Prices can't be beat! Appreciate that when you order name brand, you get name brand.
By Carol B.
Thank you for your efficiency
By Linda
They are reliable, thorough in explaining things needed. Staff is courteous and patient, sometimes there's a little difficulty with accents, but never a problem.
By Nicholas
They sent notice I was due for refill, and I acknowledged email. Another e-mail was sent stating a new script needed sent. When they received script, medication was promptly sent. Service is great, and price is still affordable.
By Vicki
We’ve had a great experience dealing with Universal Drug Store. We’re able to get drug my husband needs at a good price and quick delivery to California. Thank you for your wonderful service.
By Rebecca B.
Always helpful, considerate and well informed0
By Lynn
I have been a customer with Universal Drug Store for over 10 years and they have provided excellent, timely service. The only time in 10 years I had an issue was during the pandemic but Universal Drug Store made right on everything with awesome customer service!!
By LIBBY T.
Great communication back and forth. Any potential shipping delays are taken into account ahead of time. Would like the payment options to be expanded.
By R S.
Response from Universaldrugstore· Sep 27, 2022
Dear R, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service and our delivery time. We are working hard to improve the available payment methods. Thank you for your suggestion. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.