Units is a customer friendly company…
Units is a customer friendly company that communicates well with their customers.
By Louis S.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
396 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Move. Store. More. with UNITS Moving & Portable StorageThe introduction of portable storage containers revolutionized the storage and moving industry by providing consumers and businesses with a variety of options, greater flexibility, and the ultimate in convenience to meet specific individual needs. Established in 2004, American-owned and operated UNITS® has earned a reputation for providing competitively priced services and excellent personal customer service focused on relationship building. UNITS® Moving and Portable Storage's national network services over 500 cities in North America and offers clean, climate-controlled, and conveniently located sales and storage facilities.
UNITS® Moving and Portable Storage (unitsstorage.com) has 396 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
396 approved reviews, newest moderated first
Units is a customer friendly company that communicates well with their customers.
By Louis S.
I have rented two units -pods during our move from one home to another ( within same city) where we stored our furniture and stuff in the pods for a period of 3-4 months before we moved to our next home! Chris and Mike are most wonderful kind hearted persons to work with ! They keep clients interests first and are ultra flexible and work hard to accommodate the client’s choices ! Go for Units pods storage ….You will not only have a successful moving done but you will get it done with all smiles!!!!
By Manasa P.
The UNITS were great and the customer service was even better! They were able to answer all my questions and they even responded outside of business hours when needed. We had two units when we moved and had to keep one for quite a while during a remodel. Our date changes and requests were never a problem as we had to do a couple of moves with the units. All our items were delivered on time as promised and in one piece. Thankful to have been able to work with a great company!
By Marcia W.
Excellent customer service. Well organized company. Clean units every time. Quick and easy process from 1 phone call to delivery. Highly recommend. NO HASSLE compared to other companies offering units.
By Dirt and Demolition L.
Very nice people to work with
By Tammi B.
Units is a great organization. I had some damage in my basement bedroom that resulted in me needing to recarpet the basement and I ultimately chose to recarpet the entire house. 'Units' to the rescue! With all that work I needed to practically empty the entire house. The 'Units' team delivered and set up a unit in my driveway. It made it so easy to empty the contents of the house so that the new carpet could be laid throughout the house. The only 2 rooms that weren't being recarpeted were the dining room and living room. I was able to box up the majority of the contents and store it in the 'Unit'. It saved so much time and money because if I had to put everything in storage it would have taken a longer time and the items would not have been available to me. With the 'Unit' in the driveway I was able to easily get clothes and other items I needed out of the 'Unit' whenever I needed them. It took almost 2 weeks for the carpet company to tear up the old carpet and lay the new carpet. The entire process was difficult but it would have been 10 times harder without the 'Unit' in my driveway. 'UNITS' was a life saver as I had access to all my belonging right in my driveway. It was all secured with the locking system on the unit so I did not have to worry about my belongings. When the carpet was all complete and the house put back together it was easy for me to unload my belongs and return them to their proper location. The 'Units' team was fabulous in delivering and picking up the Unit. I can't express enough what an absolutely positive and flawless experience this was. My house was emptied except for major furniture into the Unit and my garage. I am so very grateful to the Unit team as they were wonderful to work with and the cost was very reasonable.
By Lynda R.
Great people to work with. In a day and age of a lack of customer service, this company steps up to the plate. Enjoyed working with everyone from the front office to the drivers. Keep up the good work.
By Josh B.
Didn't deliver unit on time, day late, then were late that next morning while we had hired help waiting on the unit to load. Expect a week before collection. I experienced issues with delivering the pod and was told they were training new people. Do not expect a timely pickup either. Bottom line.... They have growing pains. Nice people but they are over committed.
By mary K.