Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
552 reviews
uniteddomains.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
uniteddomains.com (uniteddomains.com) has 552 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
552 approved reviews, newest moderated first
Timeous efficient and effective.
By Blue D.
Response from uniteddomains.com· Dec 21, 2017
We're so happy to have you as our customer, and will keep working to make our services even better. Stay tuned :) Thank you for sharing your thoughts with us! All the best, Travis at UD
I have been trying for several days to renew our domain of mcstay.shop and they have charged me for two different domains and I then asked for them to be corrected but have had to spend my time with numerous emails trying to get this correct and yet it is still not corrected and our site remains down for all this time when it doesn't even run out until December 23, 2017. Unbelievable! I accepted the terms only because we are given no choice or our review won't be accepted!
By Patrick M.
Response from uniteddomains.com· Dec 21, 2017
Hi Patrick, and thanks for your review. We understand that a support team member had already reached out to you directly to resolve the issue you wrote about. Please let us know if there's anything further we can do to help here. Thanks! All the best, Travis at UD
thanks for your support and calling me.
By Raman Ali A.
Response from uniteddomains.com· Dec 18, 2017
Thank you so much, Raman. I'm glad to hear our support team could help to answer your questions! If you need anything else in the future, please don't hesitate to reach out to us again. We're here for you. Best regards, Travis at UD
Fine 100% happy
By Hil K.
Response from uniteddomains.com· Dec 18, 2017
Very pleased to hear it, Hil! Making our customers happy is what we aim to do daily. Thanks for your review, and for your business. All the best, Travis at UD
Great service and I have been using Uniteddomains.com since launching my site four years ago.
By E. L.
Response from uniteddomains.com· Dec 18, 2017
From all of us here, thank you for your continued support over the years. We promise to continue offering the best service we can in the years to come. Thank you again, Travis at UD
great customer service RVJ
By r victoria J.
Response from uniteddomains.com· Dec 18, 2017
Thank you for letting us know! Glad to hear you had a terrific customer service experience at United Domains. We're grateful for your business! All the best, Travis at UD
The pre-order feature for certain types of domain registration is not ideal. I got my url pre-ordered over a week ago and I haven't heard anything from united domains about whether it's been approved, what it will cost and when I will get it.
By customer
Response from uniteddomains.com· Dec 4, 2017
Hi there, and thanks for writing. Our records show that you pre-registered one domain name whose release date and price are not yet known, and that we did send a confirmation email on the same day that you placed your pre-registration explaining that we would notify you as soon as we knew this release information, and that you would then be able to confirm your pre-order if you wished. Did you receive this email? If not, you can also find this information on our website, and in our help center (https://help.uniteddomains.com/hc/en-us/articles/207215339-How-Domain-Pre-Registration-Works). The new domain extensions have been slowly releasing since early 2014, so it can take time before a given extension's details are revealed. I hope this helps to clarify, but if you have any other questions we invite you to contact our support team directly at [email protected]. Thanks! Travis at UD
United Domains hasn't been perfect, but when there's been a flaw or missing feature in their interface they've been very fast to answer via email. I will continue with them mostly thanks to their customer service.
By Dylan C.
Response from uniteddomains.com· Dec 4, 2017
Dylan, from all of us here, thank you so much. Our customers mean the world to us, and we work our hardest to ensure their experience with us -- whether through our products or their interactions with us -- are the best we can possibly make them. It's gratifying to know we're succeeding at this, and thank you sincerely for your continued trust in us. Warmest regards, Travis at UD
