Very responsive customer service
Very responsive customer service. Great product!
By Gary U.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
282 approved reviews, newest moderated first
Very responsive customer service. Great product!
By Gary U.
Outstanding Customer Service if you ever have an issue. Extremely friendly, articulate and communicative. Shout out to Ana and Luz who really helped me. Great products, very good quality. App is simple to use. Aura helmet is great, durable, used for almost daily rides for a couple of years and still going strong. Lights that synchronise with the helmet and remote for indicators work really well. Light patterns on helmet and lights are customisable (I have my rear light and rear helmet light sweeping side to side like a Cylon eye in Battlestar Galactica or 'Kit' in Knight Rider!) Magnets keep lights completely securely in their mounts. Magnetic brim is and visor are well secured on helmet. With all this no driver can claim they have not seen me or my turning intentions on the road. It's also fun to have such gear and I get positive comments from some drivers (particularly taxi drivers) about being so well lit up! Well worth the investment!
By Shaun F.
Quick shipping and quality product
By Fred
The Sparky helmet is definitely the best buy option for your child, as it is comfortable, great-looking, and most importantly, offers great quality and safety, which is the most wanted feature for parents. My daughter loves it, using the ads to change her look with every ride. It's also worth mentioning that customer support is great and kind, quick in response, and effective in resolving any issues. A+++ recommended
By Vedran D.
Build quality, price, ease of use and delivery speed
By Filip V.
All the products I bought were up to my expectations. The quality was superb and the delivery was as promised to be.
By STELIOS
The helmet that they design and sell to the public is outstanding because it saved my life and I am 65 years old and I walked away from the only because that helmet saved my life and I have worn many helmets as a military veteran and that helmet is the best.....So grateful 🙏 thanks again
By Tony B.
Using your helmet (AURA) is comfortable, smart, and reliable. Your customer service is polite, friendly, and engaging.
By John M.