Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
190 reviews
UnaliWearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
The website for this product is super customer friendly. Really easy to use and visually attractive. Good short videos about how to use the product too. Very stress free ordering process.
By Karen
Response from UnaliWear· Nov 26, 2024
Thank you for your kind words. We look forward to you have a wonderful ongoing experience with our company. All the best and stay well and safe.
During the summer of 2024 I decided to purchase a Kanega watch from UnaliWear. I'm getting older, and I'm sure my kids worry about my living alone. I was impressed with UnaliWear's product: It was thoroughly tested, it didn't have to be removed for charging, and I could wear it in the shower. And the reviews were positive. I began having an issue with the batteries around the middle of October. I was getting an alert to change batteries, even when mine were still about 50% charged. When I had trouble getting my normal time/date display, and the watch wouldn't give me any info at all on the current battery usage, I knew it was time to get in touch with UnaliWear. After a couple of phone calls to the support team, they made a decision to replace my watch - at no charge to me - and even paid for the postage to return my original watch. This type of customer service is what makes a company great. I felt secure wearing the watch, and now I feel more secure knowing that if problems arise, they will be addressed promptly and fairly.
By Barbara
The fix for the problem was not made in a timely manner. As a result, I lost over a week or so of use with the watch working properly.
By John
Response from UnaliWear· Nov 26, 2024
We are really sorry we did not match your expectations. Your issue was rare and our engineers had to analyze the performance of your watch remotely to be able to determine what was happening. Once they determined the problem we sent you a replacement watch for free via FedEx. We look forward to your new watch serving you well and issue-free for years to come. Please don't hesitate to call us with any further concerns. All the best and stay well and safe.
everyone was great
By Ralph
My Dad loves his Konega watch and recently ordered a new set of batteries. He did not know that lithium-ion batteries are considered hazardous waste and cannot be tossed in the trash or regular recycling. I would like to suggest that UnaliWear offer their customers the option to return the old watch batteries to UnaliWear (in the packaging their new batteries came in) so they can be properly recycled or disposed of. the batteries should come with proper warnings. From the EPA website: Lithium-ion batteries and devices containing these batteries should NOT go in household garbage or recycling bins. Lithium-ion batteries SHOULD be taken to separate recycling or household hazardous waste collection points. To prevent fires, tape battery terminals and/or place lithium-ion batteries in separate plastic bags.
By Cindy
Response from UnaliWear· Nov 22, 2024
We are so happy your Dad loves his Kanega Watch and it is providing the discreet peace of mind he and your entirely family deserve. Regarding your question on battery recycling, there are many places around the country to drop off locally and/or ship these batteries for proper disposal. Here is a link to learn more: https://www.call2recycle.org/ All the best and stay well and safe.
Real person Customer service!
By melissa
The employees are ALWAYS polite, proficient and prompt. In our world of call center-centered technology and business, what a refreshing touch of retro personal care. You have my appreciation and praise!
By Caregiving D.
Response from UnaliWear· Nov 21, 2024
Thank you for your kind words. It is a pleasure to serve you and our growing community!
Great service
By Ed
