UnaliWearReviews of unaliwear.com

Response from UnaliWear· Nov 4, 2024

Thank you for your kind review. The Kanega Watch is designed to be easy to use/wear and problem-free. In the unlikely instances where that is not the case, our goal is to make the resolution process as fast and stress-free for our wearers as possible. This includes 7-day/week customer service hours. We are happy to have served you so well and promptly and hope you stay well and safe.

Response from UnaliWear· Nov 4, 2024

Thank you for your thoughtful review. Batteries are replaced for free (except for a small S/H charge) at the end of their recharging lives - approx. 18 months -2 years with regular use. If batteries are lost or broken, the wearer does have to pay for replacement batteries. The vast majority of our wearers have no issues with their batteries and never have to pay for replacements. All the best and stay well and safe.

Response from UnaliWear· Oct 25, 2024

Thank you for your kind review. All the best and stay well and safe.

Response from UnaliWear· Oct 25, 2024

Thank you for your kind and thoughtful review.

Response from UnaliWear· Oct 25, 2024

Thank you for taking the time to write a review and for being an active Kanega Watch wearer for 18 months and counting. You really should not have to tape the batteries to the watch to keep them from falling out. We will have one of our Customer Success Team members reach out to ensure you are changing the batteries correctly so they lock into the watch and will not fall out or require taping. All the best and stay well and safe.

Response from UnaliWear· Oct 24, 2024

Thank you for your kind a thoughtful review, and for being a regular Kanega Watch wearer for nearly a year. We are really happy you are getting the discreet peace of mind you deserve. All the best and stay well and safe.

Response from UnaliWear· Oct 24, 2024

Thank you for taking the time to write your review and for being a regular Kanega Watch wearer for over a year. We are working on providing those pre-billing alerts for Annual renewals in the future. With regard to response time to an emergency call, our national average is less than 1 minute, which includes approx. 15-20 seconds where the watch allows you to cancel the alert if you don't want to speak to an agent (our wearers appreciate this ability to stop an alert if it is not necessary before connecting to our 24/7 monitoring center). That said, if you have a specific instance where the monitoring center is taking longer to respond than that, please contact us to investigate that issue further. All the best and stay well and safe.

Response from UnaliWear· Oct 22, 2024

Sorry for your experience. We have already called you and resolved this, as your initial order was shipped to the wrong address. We have also upgraded your shipping to Premium FedEx, so you will get your order as promptly as possible. When you get your order, we would ask that you consider updating your review from 1-Star. Thank you for being a regular Kanega Watch wearer for nearly 18 months. All the best and stay well and safe.