Unagi ScootersReviews of unagiscooters.com

Response from Unagi Scooters· Oct 10, 2024

We’ve seen your message on Trustpilot and have escalated the issue internally. Someone from our support team will be reaching out to you as soon as possible today to help resolve the problem with unlocking your scooter. Thank you for your patience, and we appreciate you bringing this to our attention.

Response from Unagi Scooters· Oct 10, 2024

Thank you for sharing your positive experience with the Unagi Voyager! We’re thrilled to hear that you’re enjoying the scooter and finding the app to be a highlight of your rides. Your suggestion about a built-in phone mount is a fantastic idea, and we appreciate the feedback for future improvements. We’re glad our customer service has met your expectations, and we look forward to continuing to support your commuting needs. Enjoy your rides, and we hope your wife loves her Voyager just as much when the time comes!​

Response from Unagi Scooters· Oct 10, 2024

It’s wonderful to hear that you’re enjoying your Unagi scooter! We’re glad that the balance of durability, lightweight design, ease of use, and affordability meets your expectations. Thank you for choosing Unagi, and we appreciate your kind words. Enjoy your rides!

Response from Unagi Scooters· Oct 10, 2024

We truly apologize for the inconvenience you’ve faced. Please know that we do have a team of real support agents dedicated to helping our customers, and we answer all queries in the order they are received. To ensure your issue is addressed promptly, we are requesting your email via Trustpilot to escalate your case internally. Thank you for your patience, and we’re committed to resolving your concerns as swiftly as possible.

Response from Unagi Scooters· Oct 7, 2024

We’re sorry to hear about the issues you’ve encountered with your scooter and the challenges in reaching our support team. We are committed to resolving these matters swiftly. Our customer support team is currently experiencing a high volume of inquiries, but we are working diligently to respond to all messages. We will prioritize your request and ensure that you receive the necessary assistance, including checking your charger and handlebar connection. Please expect a response shortly, and thank you for your patience.

Response from Unagi Scooters· Oct 7, 2024

I’m currently requesting further information and your email via Trustpilot so that I can escalate the issue to my team. We want to ensure this gets resolved promptly. Thank you for your patience, and I’m here to help with any further questions or concerns you might have.

Response from Unagi Scooters· Oct 7, 2024

Thank you for your patience, and I’m glad to hear that the performance of your scooter has made a positive impression! If you have any further feedback or need assistance, feel free to reach out. Enjoy your rides!

Response from Unagi Scooters· Oct 7, 2024

I’m really sorry to hear about your experience. We’re constantly working to improve our app and services. I’ve passed your feedback to our team, and we’re committed to resolving these issues promptly. Please use the chat bot on our website for immediate assistance, and we’ll make sure to address your concerns. Thank you for your patience.​