Unagi ScootersReviews of unagiscooters.com

Response from Unagi Scooters· Oct 18, 2024

We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.

Response from Unagi Scooters· Oct 18, 2024

We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.

Response from Unagi Scooters· Oct 18, 2024

That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!

Response from Unagi Scooters· Oct 18, 2024

I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/

Response from Unagi Scooters· Oct 18, 2024

That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!

Response from Unagi Scooters· Oct 18, 2024

If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at [email protected]. Our team will ensure any issues are resolved promptly.

Response from Unagi Scooters· Oct 18, 2024

I’m sorry to hear about the issues you’ve encountered with your scooter, especially in such challenging conditions. If the scooter shut down unexpectedly, it could be a safety concern that needs immediate attention. Please reach out directly to our support team via the chatbot on our website, and they can escalate your case to ensure it’s addressed promptly. If you’ve already been in touch but haven’t received the support you need, I can pass on your details to our customer service team to get you the assistance required. Your satisfaction and safety are our top priorities.

Response from Unagi Scooters· Oct 11, 2024

I’m sorry to hear about your experience with the delivery time and the ride quality. Unagi scooters are designed with portability and urban commuting in mind, focusing on being lightweight and compact rather than on high suspension. The standard speed is set to comply with general safety regulations, but it is possible to unlock a higher speed under specific conditions and where it’s legally permissible. To unlock the maximum speed of 20 mph on your Unagi scooter, please follow these steps: 1. Make sure the scooter is powered on. 2. Press and hold both the brake and throttle simultaneously. 4. Press the power button 10 times quickly. You should hear a beep indicating that the scooter is now set to the higher speed mode.