Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
Had a speed problem and emailed them and they responded within a day, and had a solution to help me .
By Jensen
Response from Unagi Scooters· Oct 31, 2024
Glad to hear our team was able to help with your speed issue so quickly. We’re here to keep you cruising smoothly—thanks for sharing your experience.
I got a replacement scooter a while back and it was still locked under another account. I sent them an email and they fixed it really fast. The customer service is always very quick to respond to any problem I might have. Which is good because, I live in the city and the scooter has become my main source of transportation.
By Keith M.
Response from Unagi Scooters· Oct 31, 2024
We’re happy to hear that our team resolved the account issue quickly for you! We know how important it is to have reliable transportation, especially in the city. Thanks for sharing your experience, and we’re here anytime you need assistance.
The process was simple and easy , but we will be returning our unit. The lack of suspension is just to hash for my wife's ride from the train to work.
By Pete . R.
Response from Unagi Scooters· Oct 31, 2024
Thank you for sharing your feedback. We’re glad the return process was straightforward, though we understand the importance of a smooth ride. Unagi scooters are designed for portability and ease in urban environments, but we realize they may not be ideal for every commute. Please don’t hesitate to reach out if we can assist further.
They are the best First class all the way.I was more than happy and cant wait to see what’s in the future for them. They are the Porsche of scooters. Thank you we love u!
By Shawna Jane S.
Response from Unagi Scooters· Oct 31, 2024
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the Unagi experience and appreciate the high praise. We’re committed to redefining the scooter experience and can’t wait to show you what we have in store for the future. Thanks for being a part of the journey!
I had a great experience with Unagi support; It was as easy to send an email explaining my issue and confirming some information and "Done". The team solved my problem in a two-email conversation: fantastic experience and easy access to the team.
By Edwin
Response from Unagi Scooters· Oct 31, 2024
We’re so glad to hear about your positive experience with our support team! Our goal is to make your Unagi experience seamless, and we’re thrilled we could resolve everything efficiently. Thank you for sharing!
Unagi Scooter is easy to maneuver and stylish. It is quite stable even on a bumpy road. The stand is well designed to allow convenient parking.
By Qian Z.
Response from Unagi Scooters· Oct 29, 2024
Thanks for sharing! We’re thrilled you’re loving the sleek design and stability of your Unagi scooter—even on those bumpier roads. Enjoy the ride! 🛴✨
Unagi's customer service is outstanding. When I have problems with my scooter, they directly work to get a replacement or get the problem fixed. I would highly recommend the Unagi experience.
By William B.
Response from Unagi Scooters· Oct 29, 2024
Thanks so much for the kind words! We’re here to make sure your experience is smooth and enjoyable from start to finish. Ride on, and don’t hesitate to reach out if you ever need anything! 🚀✨
I have tried many scooters for the past two years but when i tried my friends Unagi Scooter for a week, i realised this was the one i was looking for so i bought one. The style is quite decent and classy and of course the charge is amazing too.
By Consumer
Response from Unagi Scooters· Oct 29, 2024
It’s awesome to hear Unagi was the one! Thanks for sharing your journey to find the perfect ride. With that style, class, and battery life, we’re thrilled to welcome you to the Unagi community! Ride on 🚀
