Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
I have not received my replacement and it's been more than 7 days
By Shawna R.
Response from Unagi Scooters· Nov 7, 2024
We’re sorry for the delay in receiving your replacement. We’ll check with our support team to confirm the status and ensure it’s on its way. Thank you for your patience!!!
Living in the middle of a city I didn't see any use having a car, so I got rid of it. I started renting scooters around the city from local companies. Life started getting busier, so I began to ride from place to place between 4 jobs. I was spending $60.00-$80.00 a week. I thought to myself there's has to be something easier, more reliable, and more convenient. I did some research and came across a company called Unagi. The problem was I didn't see anything as if my city was eligible. I emailed Unagi, and to my surprise the answer was a: Yes. 5/28/2022 I became I believe the 1st Unagi rider here. So I started spreading the news around. Now I have seen at least over 100 Unagi riders. Bottom line is: 2 years, 5 months, and 6 days later i'm still here. Thank you...
By Frankie
Response from Unagi Scooters· Nov 7, 2024
Thank you for sharing your journey! We’re thrilled Unagi has been your go-to for getting around the city and making life more convenient. It’s incredible that you’ve inspired so many to join the Unagi community too. Don’t forget, with our referral program, you can earn $150 off your rental costs for every friend you refer—and your friends get $50 off when they sign up! Thank you for being a part of our story! Heres the link: https://unagiscooters.com/pages/refer-a-friend/
If I could give 0 stars for this company, I would. They literally have no customer support. They have an AI bot which practically does not know anything. There is no phone number or email address to contact. Their built customer support link never gets any response. I have dropped multiple queries and no response for more than a month. Now, lemme talk about my actual issue - I wanted to return the scooter and they said I will be charged $100 restocking fee if I return before 10/10. I canceled on 10/11 and I was still charged that. Even with that, I returned the scooter using Fedex pickup as per their instructions. Fedex guy picked up 3 weeks ago and these guys are still saying that they haven't received the scooter and will charge me monthly $67. I'm still unable to get a response and this is getting super annoying. I will be creating a dispute with my card company and have them handle this fraud company!
By Krushant G.
Response from Unagi Scooters· Nov 7, 2024
We’re very sorry to hear about the frustrations you’ve experienced with returning your scooter and receiving timely support. We understand how important it is to have these issues resolved promptly. We’ve requested your email address through Trustpilot so we can escalate this internally and make sure someone from our team follows up with you as soon as possible. Thank you for your patience, and again, we apologize for the inconvenience.
Scooters don't work as advertised
By Chance
Response from Unagi Scooters· Nov 7, 2024
We’re sorry to hear that your experience hasn’t met your expectations. If you’re facing any specific issues with the scooter’s performance or features, please let us know. Our support team would be happy to help troubleshoot or address any concerns to make sure you’re getting the experience you deserve. https://unagiscooters.com/pages/customer-service/
Sent the wrong colour. Did get technical support when I said the Scooter didn't want to turn on.
By Ken W.
Response from Unagi Scooters· Nov 7, 2024
Apologies for the mix-up with the color and the initial trouble getting your scooter started. We’re glad our technical support team could assist with the power issue, but we understand this may have been frustrating. Please let us know if there’s anything more we can do to make things right.
great customer service with especially fiona
By mark del R.
Response from Unagi Scooters· Nov 7, 2024
Thank you for the kind words! We’re so glad Fiona could help make your experience better. If you ever need anything else, don’t hesitate to reach out!
I’ve been a member with Unagi for a little over a year now and I have to say, I’m glad I came across them. Their customer service is always accommodating in a timely fashion. I recently wanted to swap out the color of the scooter I rent and I figured it would be a hassle but to my surprise, they were more than happy to make the adjustment for me.
By Dino
Response from Unagi Scooters· Nov 7, 2024
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with Unagi has been positive and that our team could assist you with the scooter swap. We appreciate your loyalty and are always here to help whenever you need us! Enjoy your ride!
They sent me a defective scooter and never replaced it at all and I paid 116.00 for it and could never ride it because the charging port never charged the scooter and I told them this and nothing ever happened until I lost my checks they turned it over to collections I just wish they would have handled it much better. I think they should send me a scooter in place of the other one cause I had to wait 3 months to get the scooter cause it was supposed to be a new scooter.
By M C.
Response from Unagi Scooters· Nov 7, 2024
We are really sorry to hear about your experience, and we understand your frustration. We take situations like this seriously, and we’re committed to resolving issues promptly. Please share your email address with us so we can escalate this to our team and make sure it’s addressed immediately. Thank you for your patience, and we hope to make this right for you.
