Happy customer
Very fast response time called in AM had invoice for what I ordered by early afternoon. My umbrellas are 3 years old & still going strong Thanks
By Daniel
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UmbrellaSpecialist.com we carry the very best Outdoor Patio Umbrellas, by Bambrella, Galtech and more. OEM Replacements parts for Bambrella and Galetch.
Umbrellaspecialist (umbrellaspecialist.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
133 approved reviews, newest moderated first
Very fast response time called in AM had invoice for what I ordered by early afternoon. My umbrellas are 3 years old & still going strong Thanks
By Daniel
Great staff great product and great installation. What more can you ask for?!
By Stephen M.
I liked the product although I was displeased with the customer service. I received 2 Hose Reels rather than 1 and I let someone in customer service know and I would just keep it and pay for it. I was told NO it was my responsibility to ship it back and then go online and order another one if I wanted one. I did not do it and I received an invoice after several weeks of waiting and phone calls. The letter with the Invoice was very demanding and stated I needed to send payment immediately it was past due. I paid it but I certainly did not appreciate how this was handled. I would have been glad to pay for it originally (not my mistake) as I asked to do. Lisha Snow
By Lisha S.
Excellent selection of quality umbrellas, prompt delivery and great customer service.
By Bruce G.
Very good quality umbrella and provides great sun protection. Customer service was excellent!
By Linda J.
This is the second time we've ordered umbrellas from Umbrella Specialist and both times the umbrellas were well-made, durable and beautiful. They are great about calling with any questions they may have with your order so that you get exactly what you want. Highly recommend them!
By Richard F.
Fast delivery. They also contacted me to make sure that their product matched my umbrella
By Jay B.
Our previous umbrella by Gaultec had lasted 20 years. One day the wind expectantly came up and took it away. We found it badly damaged. So, we attempted to find another Gaultec umbrella. We found one. It turns out it was an exact replacement. Thank you for sticking with a good quality brand. You could have gone over to China like just about every one else. But you stayed with quality and endurance.A million thanks. Donna C.
By Michael C.