Ultimate EarsReviews of ultimateears.com

I'm splitting the difference in my rating between the product, which is amazing, and the customer experience, which I shall elaborate on. I ordered a pair of UE Fits earbuds and received them when promised. The problem? They sent the wrong color; there was no misunderstanding on my part, the difference is literally as much as black and white. I contacted customer service with a copy of my purchase receipt showing what I had ordered and they offered to allow me to return what I had received - I would have to wait for them to receive the return before issuing my refund to be processed. I was also told I could reorder the correct earbuds, spending more money since I would not have received my refund yet, but that they were out of stock and would not have them available again until the end of December. Who's to say they would get the color right then?

I payed for an order with a credit card, and went through all of the necessary routines that is demanded to confirm the buy. When done I got no confirmation, and there is nothing in "my orders", but the item is now gone from the cart. I can't see if the money has been drawn for a month since it was a company credit card. And there are no way to contact the company. The email adress that Trust pilot sends this to is blocked from incoming mails. Horrible.

DECEMBER of 2022 I decided to buy myself a Christmas present. I purchased a set of UE FITS earbuds. They customize any of 3 tip sizes; Even their smallest available tip size, eas too big for my silly little ears. They suggested UE Drops, which I was told UE drops were molded, fully customized to "my" ear. Cost: OVER $300 offered help. I was so excited! I returned the UE FITS and upgraded to "UE Drops" and was so excited I was going to get earbuds customized for my ears; I had NEVER had earbuds that would stay in my ears. WHAT A DISAPPOINTMENT! If you purchase just before the holidays--you are amazed with the fantastic customer service; don't be! They hire a bunch of temporary people working from home. Calls are routed to these reps with minimum hold time and very nice, helpful people. After the holidays, the only way to contact anyone is through E-mail. They were willing to try a third time-- but for me it was too much to have take more & more pictures of my ears. I keep telling them these earbuds were just TOO BIG. I guess my ears are not only small but shallow? The earbud sticks out of my ear. if I "move", if I take a sip of water, The weight of the earbud sticking away from my ear causes it to fall, sometimes seeming to almost jump from my ear. If they fit your ears I bet they sound great! The sound is customizable! I could not keep them in my ear(s) long enough to customize the sound. These earbuds buttons can also be customized. ( As in user can choose if one click changes volume or if it goes to next song etc) All of those features are GREAT, but ONLY if they stay in your ears. I can't say if those features that "sounded" great are worth over $300, but if you are buying them for customization because of trouble using earbuds due to small ears I DO NOT RECOMMEND THESE EARBUDS AND/OR I DO NOT RECOMMEND THIS COMPANY recently purchased a set of TINY EARBUDS on TEMU, THEY WERE UNDER $10.00! I have them in my ears, for over a hour; They are STAYING IN! They are a little tight, & "may" start to hurt if I wear ALL day? But as I said I have very small ears. DON'T waste your money on the "custom fit" of UE fits, or drops! If you have trouble with the $20.00 earbuds, but can use them but they are uncomfortable- if the reviews are real, it would appear the customization "may" be "nice" PLUS includes good customizable sound! The CUSTOMIZATION on the fit of UE drops was a JOKE! They had me take photos of my ears over & over & over. I spent more time chasing & searching for the UE drops earbuds than I did getting to listen to them. I DO NOT RECOMMEND these. I have read better reviews about BOSE products (not customizable for fit & I am not certain about customizable buttons) but I have Bose Speakers I love, and have read their earbuds have fantastic sound as well. Years ago I tried a pair that were wireless, but hooked over ears. They had mult adjustments but again were too heavy and did not stay on. I see now they have some buds that state small with great sound. Perhaps they are next? For now I am content with the ones I purchased from TEMU for under $10 that have been in my ears for nearly 2 hours!

Excellent service from the ear impressions to the final product ultimate ears were very professional ,and the high flexibility makes great retention and I could still hear what i need to on a motorcycle but also taking out the damaging noise -

These guys know their stuff. Very helpful and accommodating. The product is so comfortable and provides the perfect amount of attenuation needed for my air sport. Thank you so much. Highly recommended.

Had such a positive experience with this company. I absilutely love the Wonderboom 2! I have just bought the Wonderboom 3, plus recommended to three friends who have gone on to buy them. They seriously pack a punch and they're very hardy - a friend and I took ours travelling for 6 months and they are still performing well and don't show signs of outer damage. Yanie H was fantastic on the customer support too!

Great service, the home visit for taking the mold was friendly and really quick and easy. I was regularly updated with the progress and when ready for delivery it was on time if not quicker. They are a very good quality, nice finish. Once you get used to fit them correctly they fit snug and comfy. They work brilliantly. I went for the 29db with insert. They really do cut the wind and exhaust noise, but also allow clearer sound through my intercom, I highly recommend them.

Please do not waste you hard earned money on the boom speaker. It don't hold its charge. Loses charge while it's charging. Contacted support twice on email. And once on Facebook. No reply. Absolutely useless