Ultimate EarsReviews of ultimateears.com

Absolutely awful customer service. Avoid at all costs. I have a wireless speaker than no longer allows me to connect via Bluetooth. I understand it’s a manufacturing fault but they refuse to repair or replace. I was offered 20% off a new speaker which is lunacy - why would I buy one of their speakers with manufacturing faults which when doesn’t work I will have to buy another one. Avoid at all costs.

En av hovedgrunnene til at jeg valgte dette produktet var muligheten til å slå på via mobil som fjernkontroll. Den funksjonen virker svært dårlig og meget sjelden. Har «glemt enhet» og lagt inn på nytt gang på gang👎🏼

I purchased a pair of professional ear monitors, premier, to the cost of £2,700+. On receiving them there was a problem with the interchangeable face plates, stuck fast so these were sent back via a UK agent to ultimate ears, owned by logitech, we are now at the 10th of April with no return in sight yet, it's taking longer than it did to make them as they're custom made. If it's much longer I will be looking for a full refund and go to a more professional company, disgraceful. Your response is of no significance, dont ask me to do your job, deal with it internally. EDIT - 17-04-26. Here we are with no ear monitors in sight, I have no choice but to contact trading standards and my credit card company under section 75 the credit consumer act and my statutory rights. You're a disgrace and clearly show once you have the customers money you couldn't care less and please dont offer me links, do the work internally and try and prove me wrong ? As you will see i have copied and pasted my reviews on logitech, your parent company, your customer service is no where near professional and you should be ashamed.

Trustpilot-omdömen Tack! Ditt omdöme gör skillnad! Logotyp för Logitech WARNING TO ALL CONSUMERS ​UPDATE: 2026-02-18 – DEAD SILENCE & EMPTY PROMISES Still Case 16805312 - ​Logitech’s "support" is a complete fraud. Since their last public stunt here, the reality has been pathetic: ​The Ghosting: "Adarsh" was the last person to feed me empty promises of a "best possible solution" on February 5th. Since then? Total dead silence. ​The Negligence: They’ve delivered THREE defective units in a row and are now ignoring the fact that they’ve asked me to breach international safety laws regarding damaged lithium batteries. ​Final Escalation: My ARN report is finished and ready. I am officially done playing along with your incompetent support. ​Consumer Warning: This doesn't end here. I will continue to post new updates on Reddit and Trustpilot daily to warn every potential customer about your fraudulent tactics. I will not let you steal my time and energy without ensuring everyone knows exactly how you treat your customers. ​Adarsh, you were the final person to break a promise. The formal process has begun. I can guarantee you one thing, I will treat you the same way you treated me. After FOURTYONE (41) email exchanges, driving countless miles to retailers, and spending hours and hours on troubleshooting and empty promises you decide to ignore me? Well done, bravo!! (original post starts here) WARNING TO ALL CONSUMERS: Do not give this company a single penny. Ultimate Ears/Logitech has devolved into a fraudulent operation that sells budget-tier trash at premium prices and then hides from their legal obligations. ​I have now gone through THREE separate Hyperboom units. Two were DEAD ON ARRIVAL (DOA) and the third had a catastrophic battery failure immediately. ​The Systematic Defect: All these units are from production batch 2427/28 (weeks 27/28, 2024). Logitech KNOWS this batch is defective, yet they continue to let retailers sell them to unsuspecting customers. This is a systematic manufacturing failure that they are refusing to recall. ​The "Support" Circus: I have wasted my time on 30+ separate conversations with different agents (Yashwanth, Kaliprasad, Harish). After jumping through every single one of their hoops, providing hours of video evidence, and being promised an "internal escalation," they have gone completely dark. ​I haven't heard a word in 7+ days since they confirmed escalating the issue. They are literally GHOSTING a customer with an escalated case involving three faulty units. To make it even more pathetic, their internal systems are so poorly managed that Gmail is now flagging their official support emails as PHISHING and SECURITY RISKS. ​My Action: I have officially terminated my dialogue with these clowns and filed a formal complaint with the Swedish Consumer Agency (ARN). I am done being a testing bunny for their broken products. ​DO NOT BUY. If you have a Hyperboom, check your battery immediately before your warranty expires. If you don't have one, DO NOT CONSIDER BUYING ONE. ​Logitech, I know your mods are reading this. Check Case 16805312 and stop being a disgrace to the industry. Your brand is going DOWN.

Do not buy from this company. You will get no sense out of their website. Your order will not be delivered and you cannot contact the company, nothing on their website works, not even the non-existent bot. You are stuffed. All you can do is go to your credit card company to try to get the payment flagged up for resolution.

Got an hyperboom that cost more than 500$, the speakers always struggle to power up. Long press, multiple press, it takes so many attempts to wake it up, and then, it shut down as soon as it power up! It's getting worst lately. The issue is well known all over the internet, tried to have a fix from support and they tell my they won't do anything because it's out of warranty. I would understand if it was an isolated issue, but look over the internet, there's a lot of person that has the same problem. They offered me a 20% discount to buy a new one ... are they laughing at me? Stay away from their products, they don't stand by their products. I like my previous products, but I'm really disappointed with that one and I would never buy one again! Don't buy anything from them folksMoo

I was bought a wonder-boom for my birthday. It had been on charge approximately 35 minutes and the charger melted into the speaker i dread to think what may have happened if i had not been home, customer services do not respond i have tried and tried to get assistance and a generic email with the same thing comes back every time, the email address gets rejected and the phone number doesn't work. The online chat gave me a ticket number but no one has taken any notice!!

I ordered 2 speakers on 22nd November, which never arrived, the customer service was non existent, I was constantly asked for my order number so they could trace it, but despite me messaging straight away to say I hadn’t received an email with an order number they kept asking for it, eventually got told it was on the way, it never arrived on the day stated, or the day after or even at all, it’s now 28th Jan and it’s still not here. I claimed a refund through my bank as I was going around in circles with Logitech( the parent company to UE) . I stupidly re ordered after UPS were blamed for the lost delivery thinking I’d give them the benefit of the doubt AND paid an extra £18 for express delivery on 9th Dec , it eventually arrived on 24th, but by then I’d given up and bought something else as they were Christmas presents. I returned the speakers on 7th Jan, they were received on 24th Jan and 2 weeks later STILL NO REFUND, having phoned multiple times I’m told I need to be patient and wait until it’s processed, I’m £300+ out of pocket( which I can’t afford) and the company and customer service ( which is non existent) don’t give a shit . I’m sure they’ll reply on her the same as they gave to every other poor review saying they’re sorry for the experience and please provide the ticket number etc etc and they’ll look into it ALL OF WHICH IVE ALREADY DONE MULTIPLE TIMES AND STILL NO REFUND . Do not buy from them!