Ulta BeautyReviews of ulta.com

July 20th I ordered online, it said it arrived July 24th. I have a front door camera and I work from home. Never did the package arrive. I quickly got on the phone with customer service which has been nothing but a nightmare. I provided photos of my front and back door. Showing that "proof of delivery" is not even the same layout, wrong color of building. No sending of my products, or refund, NOTHING and I am a platinum member with Ulta. Sephora is looking a lot better to deal with. ZERO stars, DO NOT BUY FROM ULTA.

I would like to say that today’s experience was excellent due to the help of Kim in Mooresville. She helped me with several products I was looking for. Thanks Kim :)

On June 22, I made an appointment through the App with Clara C. at Ulta in Hesperia, for root and keratin express. She made me completely blonde and bleached my hair so much that it was damaged and broken, I don't know what to do, it's terrible. It looks very damaged everywhere, you pay and think that because it is Ulta they are professionals and it is a safe place and it is not like that, I paid $225 to have my hair damaged, it falls out in pieces. I don't know what to do.

I went there in need of a good fave wash and serum and stuff bc I have over oily skin an di break out and nun I found helped well the one in TN had a really good worker who showed me where to find stuff that will help with oil and showed me a face routine kinda thing and my face has been so much better I'm not breaking out as bad and this stuff really works she was so helpful it's been two days and my face is looking better then anyone else. Has been able to help me with it.

I have always struggled with Ulta online orders- products come used, exploded, evaporated, you name it! I have been a Diamond Member at Ulta for many years, and am now considering taking all my online ordering to Sephora. I had been saving up my points to use for a large purchase (perfume) and was waiting for a 20% off coupon to come out before my vacation. I placed an order around $500 once the coupon came out and applied my points which still was close to a $250-300 order. I received confirmation that it went through, but noticed a week later that I never received my order or any updates regarding it. I also checked my email and couldnt find a confirmation, so I went to my order history, and it wasnt there either. However, my coupon was marked used and my $137 in points were gone. When I called Ulta they said it was in process but that they were going to cancel the order. I still wanted the order, but was told their system doesnt have the capability to process it, nor do they take online order via call center. And I couldnt place a new order since my coupone was gone along with my points. They gave me a new coupon code but said it would take 14 days to get my points. I am leaving for vacation next week and now I wont have a restock on all the items I need. They REFUSED to make it right, and said there was nothing they could do. It was an Ulta system glitch, that alledgedy "rarely" happens, yet nothing was done to make it right. They couldnt explain why it happened, how it happened, nor could they fix my issue or do anything to make it right (outside of a dinky $20 gift card). I cant use my coupon until my points are back, and I find it hard to believe a multi-million dollar company doesnt have someone there with the power to restore my points, or send me a gift card equivalent so that I can make my purchase. As I shared, I am a Diamond member and spent over $2k a year at Ulta- I am treated with more respect at Walmart. I also was told there is absolutely no one that customers can speak to above the manager I spoke with-- which also speaks volumes.

Both salon and store are awesome. Been doing my hair for couple of years. The stores employee are great to help you. I give Shaelynn a 5 star. She’s been great going my hair. I’ve had root touched, highlights, balayage and hair cut done. Shes done awesome job.

I ordered over $110 in product from Ulta with a total of 6 products. A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered. I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue.

I've been a customer for almost a year and I still don't have my rewards card. They send me my bill every month. And claim they sent the card every time I call they send another. This is about 4 times now. Can someone please explain how I'm getting my bill but not my card?