Great eyeglasses!!!
Great eyeglasses!!!! Will buy again from them and will recommend it.
By P B.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
393 reviews
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Prescription eyeglasses frames online at an affordable price. Find a new pair today with Try-On system. Buy quality eyeglasses with a warranty, free lenses, and free shipping.
ZEELOOL UK (uk.zeelool.com) has 393 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
393 approved reviews, newest moderated first
Great eyeglasses!!!! Will buy again from them and will recommend it.
By P B.
These arrived so fast and are lovely. Love that they came with a PD ruler as well. First time buying online and I’ll deff be back for more.
By Kerry H.
I ordered from Zeelool for the first time and didn't know what to expect. First of, the order came in earlier than I thought it would. The ability be able to design your glasses to the way it suits you is amazing. And the glasses themselves are just so chic, they're a good way to spend money and rest assured you will get the best value for your money
By Damilola Victoria A.
Said delivered but has not been , I have ring doorbell and no evidence of delivery
By Wilma M.
Response from ZEELOOL UK· Mar 21, 2026
Hi there, so sorry to hear that you didn't receive the glasses. But please do not worry, we will help you solve this issue. And I have sent you an email about this. Do you mind checking it and giving us a reply so that we could help you better? Thank you so much. Take care.
My friend recommended this site to me recently so I ordered a pair of glasses from them which arrived within the said timeframe and the glasses are nice, but they keep slipping down my nose. So I tried to email them to see if they could give me any advice on how to remedy that. However when I’m putting the order number in I’m being told it’s not the correct order number, the chat bot also said the same I said I have copied and pasted it from the email you sent, bot Said send order back to china and a refund would be given. My problem is now how will a refund be given if they apparently can’t find the order, it’s all very strange. So I think the customer service is not the best if your order is ok that’s fine but if you need a refund beware. All I wanted was some advice. I won’t be ordering anymore
By Brenda T.
Response from ZEELOOL UK· Mar 20, 2026
We sincerely apologize for the frustrating experience you’ve had with our customer service and the trouble caused by your glasses slipping down your nose. We have checked our chatbot system and confirmed there were some errors in its settings, which led to incorrect and confusing responses. We have fixed these problems immediately. We truly value your feedback and will contact you as soon as possible to help solve the glasses slipping issue and properly handle your order. Thank you for your patience and understanding.
I ordered two pairs of glasses to a specific prescription online. The process was extremely easy. My glasses arrived yesterday, about 21/2 weeks later and they are perfect. They arrived well packaged and are such amazing quality, I couldn’t have expected more. Should you be worried about using this company, pleased don’t. They offered a very good service and excellent value for money. I will be ordering a spare pair now, with the money off voucher they sent.
By Lorraine G.
initial pair was incorrect - glitch I think in the prescription but they issued a new pair that arrived very quickly and are perfect!
By Tracy M.
Quick delivery and excellent quality for the price. Love them!
By Hannah F.