Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
393 reviews
ZEELOOL UKSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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ZEELOOL UK (uk.zeelool.com) has 393 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 23 reviews with 1 star · Clear filters
Ordered a verifocal lense and they was completely off. Not my correct prescription that I sent over, they was blury and hurt my eyes!
By Lisa W.
Response from ZEELOOL UK· Oct 22, 2026
We’ve received your message regarding your varifocal lenses. We will carefully verify this and get back to you within a few hours with next steps. Please keep an eye on your inbox.
Bad quality, spent almost £100 on just one and it got slack already now screw is off . Lens scratched easily despite buying all the anti everything. Not recommending.
By Miss Ifedolapo A.
Response from ZEELOOL UK· Oct 20, 2026
We’re sorry to hear about your disappointing experience with the glasses. We offer a 365-day warranty for our products. We have sent you an email to collect further details so we can look into this issue for you. Please kindly check your inbox.
The glasses are useless - despite the correct description they are not fit for purpose - do not waste your money
By Elizabeth S.
Response from ZEELOOL UK· Oct 6, 2026
We sincerely apologize for any inconvenience you may have experienced. We regret to inform you that we are currently unable to locate your order information using the information provided here. To assist you further, we kindly request that you visit our website and utilize the 'Contact Us' feature to get in touch with our customer service team. We guarantee a response within 24 hours of receiving your contact request. Thanks.
Needed glasses for computer use. Focus c.24". Instead sent glasses with focus c.10". Awaiting reply from company. I regard the glasses as useless.
By Aubrey
Response from ZEELOOL UK· Sep 26, 2026
We are sorry to hear that your glasses did not fully meet your needs. We will investigate the cause as soon as possible and provide a solution. Please rest assured that we stand behind every customer's order.
The glasses are hard to see with.
By Consumer
Response from ZEELOOL UK· Sep 18, 2026
We are very sorry to hear about the issue with your order; we are committed to providing our customers with the correct eyewear. We notice you have tried to contact us, we will reply to your email ASAP to handle this issue for you, please do not worry about it.
I paid extra for super thinning of lenses and they didnt thin them at all. The glasses are made really badly. Cheap quality and the nose part is in my way of sight. I keep ringing and contacting them thru various ways and they dont get back to me
By Marya bint Safdar ibn Fazal H.
Response from ZEELOOL UK· Aug 18, 2026
We’re so sorry to hear you’ve had such a disappointing experience. It is really frustrating that you paid extra for super‑thinned lenses but did not receive what you expected, alongside poor‑quality workmanship and nose‑piece issues affecting your vision. We also totally understand how upsetting it is when you’ve tried reaching out multiple times without getting a response. We have just sent you an email regarding your case. Please kindly check your inbox (including spam/junk folder) and reply to our email at your earliest convenience, so we can look further into this and resolve your problem for you as quickly as possible.
Terrible would not recommend not recieved order although numerous emails saying delivered to safe place tried all means of contact to find out where my item is still no resolution
By margaret W.
Response from ZEELOOL UK· Aug 10, 2026
We’re so sorry your package was marked delivered to a safe place but you never received it, and your inquiries haven’t been resolved yet. We can’t find your order using the current information. Please share your order number or relevant details, and contact our support through the "Contact Us" page on our website. We will look into it urgently for you.
The prescription is completely wrong
By Gail E.
Response from ZEELOOL UK· Jul 17, 2026
We sincerely apologise that your prescription is incorrect. We have sent a reply email to further verify your case and provide resolution options. Please check your mailbox (including spam folder) and get back to us so we can assist you.
