Quick response
Quick response
By Elaine S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
122 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (uk.osmo-official.com) has 122 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
122 approved reviews, newest moderated first
Quick response
By Elaine S.
Unfortunately I had to return the item but the procedure was handled quickly, efficiently and I received a full refund on that within 3 working days. Thank you
By Gill G.
I ordered a vacuum from this company but changed my mind,I requested my order to be cancelled.I contacted customer service who responded very quickly,I gave the reason why I had cancelled , my refund was paid back into my bank account within 2 days .I am extremely impressed with their customer service.
By Coatessy
Even though I was really annoyed about the order in general, I really would like to thank you for sorting out this problem for me in a very supportive, convenient and unconventional way. Thanks a lot, I appreciate it.
By Ottmar H.
Contacted customer support with a query. Responded almost immediately and allayed all my concerns, First class. Special thanks to George
By Martin S.
Prompt reply and help regarding my query into your dashcam Pro.
By CHRIS M.
Although the product was damaged the customer service was excellent.
By Thomas G.
You responded to me very quickly. It is all about timing and how you communicate with the customers. I really like your customer service culture.
By Jay