Not happy..Handled very well
Unfortunately I had to return the item but the procedure was handled quickly, efficiently and I received a full refund on that within 3 working days. Thank you
By Gill G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
122 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (uk.osmo-official.com) has 122 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 12 reviews with 4 stars · Clear filters
Unfortunately I had to return the item but the procedure was handled quickly, efficiently and I received a full refund on that within 3 working days. Thank you
By Gill G.
Quick reply.
By Sarah T.
Quick reply to enquiry
By Dennis R.
Responded quickly with an update
By Debra M.
Your customer service- which is very important to me- is outstanding. However, the product I purchased through Instagram was not good. I returned it and was immediately refunded. Another plus for customer service.
By Catherine W.
Une livraison différée, un contact avec le service client remarquable. Continuez
By Sylvie
Very good response
By Skjelde Svein A.
Answered quickly, but length of time for delivery from when ordered is very poor
By BWL